Love the Fox Tower - rooms are very nice. The location is great.

Liked: Love the location.
Disliked: Nothing was bad.

Bad

Liked: Location of the hotel, literally the only thing going for it.
Disliked: Room was rundown and needed a deep cleaning. Garbage was only picked up if you called them even though we stayed a week, I had to purchase my own garbage bags! Hotel room was never cleaned the entire stay. We were charged a daily resort fee and nothing was open. Elevator stopped working randomly while my daughter was on it and she had to run up 6 flights of stairs right before her dance competition. I'm sure it was a great hotel at one point, but needs some serious management changes and updating.

Exceptional

Poor

Exceptional

Liked: Everything such as food and shopping was at my disposal. I had a great time. I have never been to the area before and was very pleased with the condition of the facility.
Disliked: There were not many restaurants open. I understand due to COVID there were precautions in place. That was my only complaint. I do understand COVID. I will be back when COVID is not around.

Exceptional

Wouldnt recommend

Liked: The mall attached
Disliked: My sink was moldy, my children cut their legs on a bed piece that stuck out and was missing a plastic place holder, the fridge didnt work they had to bring me 5 different fridges and one time they came in while I was out of the room and left my door open. Not once did house keeping come to my room to clean it during my 5 day stay. My toile broke 2 times. Nothing was open during the week which was understandable due to covid.

Superb

I was not happy to...

Liked: There was no breakfast. Nothing was open. Our rooms were not cleaned for our entire stay- garbage cans not emptied, sheets not cleaned and towels not replenished.
Disliked: If you are having a dance competition with children and families- open the pool! Open the coffee shop! Open the restaurants! Open the fitness area! Clean the rooms!!!!

Disappointed

Liked: The walk in shower was nice
Disliked: Rooms small even for a suite, lighting poor and some did not work. You pay a resort fee and there is no housekeeping unless you call and then they still did not come. Maintenance was unclogging/snaking a drain in the room above us at 1am. It was super loud, woke me up and had to call the front desk to complain. Coffee station was in the bathroom-gross. No microwave in the room. Fire pits in the outdoor courtyard are for decoration only and can't be lit. Spa not open, many restaurants not open or limited hours. I realize time are tough but don't charge people a resort fee when they do not have access to all of the services.