La Quinta Inn & Suites by Wyndham Lakeland West, Lakeland

Exceptional

Liked: Nice big meeting room for our group meeting. Next to a lot of restaurants.

Exceptional

Liked: Quick check inGood waffles

Exceptional

Liked: Big bed spacious room

Not getting the room I...

Liked: The Location was great in respect to the events we were going to.
Disliked: Around 10 PM there was no water. When I called the front desk, they explained it was because too many people were taking showers. I have never stayed in a place where the water completely shut off because too many people were using it. I had to wait an hour before the water came back on in order to take my slshower. They also gave us one king bed instead of the two double beds that I booked. They didn’t have any other rooms available with two double beds.

THE WORST STAY EVER!!! VERY...

Liked: The only thing that was great was the location, it’s close to the expressway!!
Disliked: The police was called on me and my partner during our stay, which was only 3hours instead of three days!! The offices said the staff wanted us out the hotel for smoking weed and loud music. When the officers stepped into the room they indicated that there wasn’t any signs of smoking period and they noticed that the music was only the tv turned up. The police officers realized we didn’t do anything but they told us to leave the hotel because it was private property and it was nothing they could do about the incident. Once we made it to the front desk, the police told the front desk clerk they didn’t find any evidence of smoking or loud music so I asked for a refund but was denied, the reasoning was that they needed a manager to refund me. I was given a police report, and it basically shows Discrimination, Racism, and Theft by false pretenses!!The next day I called to talk to a manager, the front desk manager is who I spoke with. She was very rude and unprofessional!! She mentioned weed smell in the hallway and said it was my room but I when I said the police gave me a report and no weed smell or smoke was found she change the accusations to well “y’all were smoking something”. She also told me that someone was on the outside of the room door while we were having intercourse (her exact words were “extra activities were going on”) she stated they heard us along with old school R&B and that’s the reason they didn’t come into the room their selves to make us leave. I asked over and over again for her to tell me what was the real reason they wanted me and my partner to leave and all I got was attitude!!! I asked for a refund to be given because wasn’t ANY evidence for why we were put out and why there wasn’t a refund issued!! I Still Don’t Understand Why All Of This Occurred BUT THIS HOTEL SHOULD BE SHOUT DOWN FOR BEING LIARS, RACIST, And THIEVES!!!!!Not to mention there was food still on the floor when we checked in but we over looked it, We should’ve left then!!!