Exceptional

Overall, our one night stay...

Liked: My husband and I loved the location; how close it was to Dupont Circle with a wide variety of restaurants. The staff were welcoming and always helpful. The room was smaller than expected but modern with a very comfortable bed.
Disliked: The only problem was the air-conditioning which wasn't working properly. It would be cold one moment and then warm.

Will not advise anyone to...

Liked: Location and firefly restaurant
Disliked: The staff was rude and unhelpfulThe housekeeping was loud and noisy every morning. Knocking on door at 8:30 am Then returning after 6 pm only to find room not cleaned Room was never vacuumed or wiped for 5 days Front desk lady was so rude it was unbelievable Will never stay there again. Moved out after 5 days. Went to another hotel

Pleasant

Liked: I was disappointed that there was no coffee/tea in the morning complimentary. I paid over 5.00 for a cup! Most hotels provide a complimentary coffee/tea bar in the lobby for guests.
Disliked: I was disappointed that there was no coffee/tea in the morning …complimentary to guests. I paid over 5.00 for a cup of coffee in your restaurant. Most hotels provide a complimentary coffee/tea bar in the lobby for guests. Also… there is a fee on my bill for “AMENITY” fee of 25.00 a day. We were offered complimentary water at the desk and a glass of wine b/t 5-6pm. Complimentary is what we were told. Then when I asked the front desk attendant re the “AMENITY” fee. She told me it was for the (”COMPLIMENTARY”) water and glass of wine (1/2) glass actually. This seems very insincere of your business and I have been to many different lodgings that have never charged an “Amenity” fee unless an item was used in the guest room for a charge… ie; snack or beverage other then water. I would not recommend your hotel based on the insincerity of your charges and hidden fees for “amenity” that are offered complimentary. Your business misrepresents itself and that is really disappointing.

Exceptional

Exceptional

As a whole disappointed! Not...

Liked: Location was good .
Disliked: Very little attention paid to details. Lighting was not very good. Especially in bathroom. Not a good value for the money. Very lackluster!Not very attractive’

Exceptional

Very good