Good

Comfy room and excellent service,...

Liked: Check in was very good, we were able to drop our bags off early before we handed back our rental car so we didn't have to carry them around with us.
Disliked: There wasn't any facilities in the hotel itself to get food and drinks....this wasn't a huge issue but it would have been nice to have a drink in the bar

Very good

Very good

Pleasant

A historical hotel next to...

Liked: The hotel is around the corner to Union Square. The whole area used to be "it" before the pandemic, but now is in decline. The hotel is a historical site, so the facilities are obviously not what you expect from brand new hotel. However, it is well preserved and maintained. The decor reflect the former grand times of San Francisco. Rooms are clean and confortable, very, very confy beds! Free coffee and cookies in the morning. I ordered some things to be delivered by mail, and the reception desk was very prompt to received the multiple packages. Thank you!
Disliked: Downtown San Francisco is in a clear decline when compared to five years ago, when I last visited. So the area at night is not as safe as it used to be. Solo travellers should be careful. Again, this is not the hotel fault by no means.

Passable

Liked: Location & staff
Disliked: Stayed in Room 31. When having the shower, the bath was blocked. They said they would fix it but it was still blocked for the 3 days i stayed. I think plumbing needs an overhaul

Comfortable hotel with friendly service...

Liked: The hotel is perfectly located for the centre of San Francisco. The room was comfortable and well equipped with a comfortable bed, an iron, and coffee and tea making facilities. There is free coffee available in the lounge in the mornings, and biscotti or cakes, which was nice to collect on my way out to meetings. The staff were generally friendly and helpful, attending to all my requests. I asked to move room initially (because of some noise from the elevator) and they assisted with this right away.
Disliked: Shower pressure and temperature was a bit variable. Charging $2 for bottles of water at reception seems a bit much, given the price of the rooms - a bottle a day could be provided. Some of the decoration seems a little worn.

Great hotel, good value, would...

Liked: Good size room, nice big bed, great location.
Disliked: Bathroom is a bit dated. Could do with a refresh. The shower was difficult to get the temperature right, too hot or too cold and the shower was pokie and small considering the bathroom was a good size.