JW Marriott Grand Rapids Guest Reviews
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0.3 miles from Grand Rapids centre |
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Felecia, Taylor Tue, 28 April 2015
The hotel was very clean and I absolutely love, love, LOVED the shower, bed, and pillows. The closet space was awesome as well. The whole set-up and details for guests were spot on! Besides a few issues, I would gladly visit again.
Liked: Besides the knocking noise and being inconvenienced, it was peaceful for the remainder of our stay. I received a surprise bottle of champagne from the hotel congratulating me for graduating - awesome! Excellent views of the water, bridge, and city lights. I loved the live band!
Disliked: Loud knocking noise in walls when water was turned on by guests above or next door. I was promised a phone call when my daughter's room was cleaned upon her arrival and I never got that call. We were waiting for hours and had to go back to the front desk, only to find out someone dropped the ball. Next day I ordered my breakfast and it arrived cold - tasted good but it would have been more enjoyable if it was the right temperature.
Randall Sat, 23 March 2024
Superb
Cynthia Mon, 11 March 2024
Not worth the money
Liked: The customer service the first night was great. The room service was phenomenal, but a tad pricey. The water pressure was great in the shower.
Disliked: The room was dirty: unknown stains on the mattress, trash under the desk and side tables, and mold in the shower. They beds are very uncomfortable, with springs poking you when you laid down.
Trouble Sun, 3 March 2024
Exceptional
Cheryl Mon, 26 February 2024
Good
Liked: The staff were amazing
Disliked: The rooms need to be updated.
Autumn Mon, 26 February 2024
Exceptional
Autumn Mon, 26 February 2024
Superb
Liked: Clean
Kevin Sun, 28 January 2024
Exceptional
Liked: Style, staff
Disliked: Robe's could be softer.
Lianet Tue, 23 January 2024
10/10 Views, Service and Staff
Liked: Wonderful stay. Wonderful views. We went to celebrate our honeymoon and got champagne, truffles, vale, and breakfast on the house. They have created a luxury environment, so guests feel the staff really cares about us and our experience. I would love to come back. Top-notch
Disliked: I didn't get the corner suite I asked for. Their main restaurant, Margaux, is regularly busy, so even if you are staying at the hotel, you will need to make reservations to confirm availability. When I got my massage at seraphina the service was great as well as the facilities but I was never able to review and add tip by myself, I was asked instead, I felt I was put on the spot unfortunately.
Jessie&carmen Sat, 6 January 2024
Charged extra
Liked: It was beautiful. The location was
Disliked: I was charged an extra 150$ after we checked out. I'm not sure why.
Jessie&carmen Sat, 6 January 2024
Charged extra
Liked: It was beautiful. The location was
Disliked: I was charged an extra 150$ after we checked out. I'm not sure why.