Loved it.

Let me preface my review by saying that my wife and I have traveled worldwide and typically stay in 3 to 5 star properties wherever we travel to. Additionally we are both originally from New York. This is an awesome property for many reasons - however, the first is the level of service that the staff exemplifies (front desk, bell service, parking etc). In a city where being rude is the norm we were actually made to feel as if we were visiting our hometown as opposed to a fun Anniversary weekend. This was a last minute booking via online and email and yet the hotel not only provided us with a corner room on an upper floor (1408 I believe) but also had a bottle of bubbly on ice and a hand written note (nice touch). Very impressed with the smoothness and relatively care free check in BUT what was most surprising was the explanation of the parking situation which is no in and out upon validation at a rate of $65 daily (common in NY) but also a quick oratory of other parking garages in the area and approx. pricing and lay of the land in terms of street parking (NY street parking can be difficult just interpreting the signage). They actually went above and beyond which allowed us to make a decision as opposed to parking and finding out later. They probed just enough to explain area dining options (which are plentiful btw - after all, this is NY). The hotel is very chic from the decor of the lobby to the elevators and hallways and of course the rooms which are quite spacious (this is rare in NY where space is at a premium). The beds, lighting and bath are exquisite, not worldwide glamor but elegant chic while the bath products are top notch. They provide you with a complimentary list of items for your needs and sure enough I was in need as I forgot and requested shaving cream (they not only brought the cream but also 2 razors all within 4 minutes - again, rare for a big hotel in NY). This hotel has a great roof bar (we didn't get to enjoy as a guest booked out the roof for a private party (that must have cost a pretty penny) but it's widely recognized). Now the best reason to stay in a hotel on 11th Avenue in Hells Kitchen has to be the access to NYC nightlife and you basically have everything at your disposal including sports bars, clubs, adult clubs, lounges, piano & beyond. In a city that does not sleep this hotel sits in the heart. This is a better location than ANY cheesy Times Square hotel AND you're closer to the West Side Highway (in case you want to zip to the park or TriBeCa or Wall St etc.). See how long it takes for a cab to get from Times Square to 11th Avenue during rush hour (more than 40 minutes and we're talking a mere 4 to 5 blocks). The views from the property are killer especially since it has widely unobstructed views (again rare for a NY high rise building of any kind). There is also the CHANCE of parking around here unlike Midtown or Wall so that's a plus. The restaurant here is ok but to be honest you're in NY so why would you eat in your hotel unless it's 4 or 5 star dining right? Beds in the room are super comfortable and CLEAN! I can think of a few more reasons why I would book here again but I will leave it to you to share your own experience.

Liked: Viability to nightlife, rooftop bar, excellent views,
Disliked: Should link up with food vendor to offer 24hr in room.

Liked: Great rooms; friendly, helpful staff. Would stay at Ink48 again.

Wouldn't stay here again unless...

Liked: This hotel is well located. The staff is very friendly. Basic amenities are fine. The location allows for an easy escape up the West Side Highway out of town if you are traveling by car, as we were.
Disliked: The restaurant and the roof deck were both closed. But worse, the hotel felt dirty. We switched rooms because our first room smelled like vomit. The second room seemed clean...enough...but then night two I noticed an item of someone else's clothing under the dresser. Maybe underwear? Whatever it was, it was gross. Then I started noticing things like hairs in the bathroom....shudder. They clearly do not have a large enough cleaning staff. They used to be owned or managed by Kimpton, and I guess that relationship is over....unfortunate, because I don't think Kimpton would allow this to happen.

A comfortable stay with helpful...

Liked: It would have been nice to have a kettle and some tea making facilities
Disliked: Tea and coffee making facilities

Very good

Liked: The hotel is really close to NY highlights (Broadway theatres, Time Square, Central park etc.) The staff was very polite and really helpful.
Disliked: The accommodation was booked for four people however every single day we have received only three towels, so we needed to request them every day.

Great location, nice room with...

Liked: Good location. Clean
Disliked: We weren’t told about extra facilities spa/ restaurant etc.

Bad

Good but not as expected due to closed facilities.

Liked: Good size rooms
Disliked: The bar and restaurant are currently closed. Big negative.

Perfect

Good but not as expected...

Liked: Good size rooms
Disliked: The bar and restaurant are currently closed. Big negative.

Exceptional