Exceptional customer service and experience!

Liked: Excellent customer service
Disliked: N/A

Exceptional

Liked: The hotel staff was amazing and the hotel was clean. The entire facility is kid friendly and my kids loved it.

After taking numerous “trips” with...

Liked: Everything. It was absolutely gorgeous. We loved how natural and serene it was, and how it felt relatively adult-centric, yet there were numerous kid and family activities that kept everyone happy and entertained. The pool was gorgeous, the lazy river was so fun, and the hotel was very clean and staffed with friendly workers. We loved being able to post up by the pool and order food and be completely taken care of for the day. The s’mores and movies on the lawn were such a fun touch, and thanks to those activities, we created amazing family memories!
Disliked: The food was expensive and it wasn’t excellent. The pool restaurant actually served the best quality food, in our opinion.

Bad

Very poor

Pleasant

Exceptional

Relaxing!

Liked: The property, rooms, facilities are very clean. The resort is beautiful with lots of space for families and kids to roam around or enjoy various activities. If you need anything off property you can find everything you need within a few minutes.
Disliked: There’s nothing to not like. It’s fantastic and great for young families. My teenagers had a great time and enjoyed the beach volleyball, pool table, etc. I would like them to have more offerings in a game room for older kids who stay up later.

Wonderful stay with excellent staff,...

Liked: Stayed two night with our two kids (6 and 7) and cat during Spring Break. A wonderful hotel. The things that stood out to me:- Very friendly staff, everyone had a smile and was eager to help.- Buffet in Sprinhouse Cafe was excellent. Exceeded my expectations. A wonderful salad bar during dinner and they were very accommodating for vegetarians.- Very pet friendly, but also respectful to those who don't wish to encounter them during their stay. We brought our cat (hairless, walks on leash, well trained etc.) and that was the reason we choose the Hyatt, but it couldn't have worked out ant better. The door hangers saying that the room had pet inside (to 'warn' house keeping) was super smart!- The Flow Rider/Wave Machine (bodyboard/surf) was such a wonderful experience for our kids. Definitely the highlight of their stay. The staff working was wonderful! I didn't ask their names but there was a men and a lady and they did such a wonderful job engaging with the kids and they seemed truly passionate about teaching them! Do book a spot in advance since they book up I believe. - Towel dispensers at pool areas! - Rooms were modern, clean and had a very comfy feel to them. Appreciated the large fridge, plenty of towels, coffee machine and complementary water. - Texts with changes/updates. Due to weather they moved some activities (or had to change them to indoor activities) and I would receive texts about this to inform us. Super helpful! And also the ability to adjust so quickly to weather changes was great! No activity got cancelled, they just moved it indoors or came up with an other activity.
Disliked: - as mentioned in other reviews, and you know that you can expect this at a place like this, prices are steep. Drinks, self parking (might as well use their valet for slightly more, their valet was super helpful, friendly and seamless), meals, etc, add up. Having said, the price of the buffet was very reasonable, especially for the quality you'd get!- we didn't come for the wifi, but wifi around the hotel was choppy/poor. Couldn't get a signal in our room and also in other areas it was very slow.- no/little toilets around the pool area. Maybe we missed them, but we had to walk out of the waterpark and either go to the gym area or pavillion. Makes you think a bit if everyone goes through that effort with little kids whilst at the waterpark.