Hyatt Regency Coconut Point Resort & Spa, Bonita Springs

4.5

Wonderful - 4.5 out of 5

Noel Thu, 28 March 2024

Superb

Great resort for family time.

Liked: Rooms were spacious, comfortable and clean. The children enjoyed the various pools and loved the outdoor lawn area.Breakfast buffet was delicious, we loved the omelette station and variety of fruits offered.
Disliked: Our only disappointment was the boat launch to the beach. We did not realize you need a reservation to ride. The children were crying after walking down and we were told the boats were full for the whole day.Signage would be extremely helpful in addition to the boat times informing guests to please reserve a seat.

Will be back next year!

Liked: Everything!!’n

Nice hotel but completely overpriced

Liked: Great location
Disliked: Not worth the moneyRude staffReservation system not working

Exceptional

Quality/price totally unmatched

Liked: The restaurant « Tarpon » was expensive but very good .
Disliked: My wife and I arrived on January 8 for a 4-night stay. I had booked a King size room with a corner view. As soon as we arrived at reception, we found the receptionist unwelcoming and didn't share a single greeting to welcome us. He made no effort to make himself understood or to answer our questions. This is the first image we have of the hotel, and first impressions count for a lot. Next, we go to our room 1702, and as soon as we push open the door, we see a pretty room with 3 bay windows. The problem is that these 3 windows overlook a huge construction site next to the hotel, the view is despicable and the noise from the trucks incessant. Unable to accept this situation, I asked to change rooms to have a view other than the building site. The receptionist told me there was room 1126, where the noise would be the same but the view would be a little different from the building site. Worst of all, he told me we'd have to pay an extra 50 dollars a night for this room, and that we'd already paid 700 dollars a night. We were so tired that we agreed to change rooms. Every morning, we were woken up at 7:00 am by the noise of trucks and the construction site. How can a hotel of this category not warn its clientele that a noisy construction site is underway... it's a minimum to ensure transparency and why not lower its prices? Worse still, how dare we ask for a supplement for a room where all we have left is a bay window, and the noise is just as bad?