Hyatt Place Detroit/Auburn Hills, Auburn Hills

Stay was great. I was a little disappointed that there was no hot tub - everything else was great. Friendly staff; clean.

I would recommend the Hyatt Place Auburn Hills, everything was wonderful. Thank you...

Liked: The Staff is the best I have ever seen.

Invoice not received

Liked: Accomodation is good
Disliked: We didn't get the invoice from property not booking. Com

Superb

Disappointing

Exceptional

My stay was good and...

Liked: Breakfast was excellent and room was spacious. Check-in and out were great and clerk was very courteous and helpful.
Disliked: Difficulties in unlocking the door. Believe problem was with the mechanism and not the key. Items left in refrigerator from previous guest. No daily housekeeping. No microwave in the room.

I’ll chose another hotel next...

Liked: Room had a modern look, layout of the room was nice, hallways smelled of fresh carpeting, main areas looked recently updated.
Disliked: Staff was not friendly or welcoming upon our arrival and charged us $75 for our puppy. I was surprised by the fee. I had read the hotel was pet friendly, but wasn’t aware of the fee. The staff member wasn’t very service oriented. In the room, the sofa bed was extremely uncomfortable even for the one in our party that enjoys camping. He was up at 430 because it was so uncomfortable. We chose this room so everyone could have a bed and we could all be together. An uncomfortable bed breaks the deal. Stains on the sofa too. Hair dryer didn’t work. Microwave in the breakfast area didn’t work. There was not a plentiful supply of breakfast food and there were unclean tables in the eating area not attended to. Pool was so cloudy you couldn’t see the bottom in the shallow end, there weren’t enough clean towels for guests in pool area. We chose this hotel because of the pool, but not even my children wanted to go in because it was not clean.