Hyatt Place Nashville/Cool Springs Guest Reviews
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5.7 miles from Franklin centre |
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Wade Tue, 26 March 2024
Bad hospitality
Liked: Didn't get the chance. They cancelled my reservation. We called them to say we were running late and they told me they had rented the room to someone else. They didn't even call me.
Disliked: Didn't get the chance. I called them to make sure about the cancellation and they said they were not responsible because I used booking.com I let them know that they are responsible because they cancelled my one night stay after a 17 hour drive. I found another place for twice the price. Thanks.
Ashley Thu, 21 March 2024
Exceptional
Liked: Is was very clean!! The staff were friendly.
Disliked: The breakfast options and quality were lacking a bit, but it was still decent for free hot breakfast.
Alice Mon, 18 March 2024
We will come back. The...
Liked: The location was great! Our room was great.
Disliked: There were only two things that kept us from rating everything excellent. There were children running up & down the halls late in the evening. The young man at the counter wasn’t near as nice as the previous workers.
Jenny Thu, 14 March 2024
I felt it was a...
Liked: Needed to start at 6 due to having to leave at 7. Never heard of breakfast starting that late
Disliked: The bar didn't have much to offer and there was no big television to watch the game on
Collette Tue, 12 March 2024
Franklin Hyatt Place will be...
Liked: We loved the location, easy access to/from freeway and good restaurants that did carry out. We travel with 2 small dogs and the staff was very accommodating, putting us on the first floor, near an exit for dog walks. The king room was good sized and comfortable. I would have appreciated some pastries at breakfast, but we did oatmeal/bagels and fruit instead. There's a nice area to walk the dogs, and I loved being able to walk across the street for food. Not getting back in the car after 10 hours was dreamy,
Disliked: As stated above, the breakfast for us wasn't the greatest. Some donuts or pastries or granola bars would have been a nice addition. I also missed not having access to filtered water so I could refill my water bottle.
Darren Mon, 11 March 2024
N/A
Liked: I always stay at Hyatt Place cool spring .And when I told the front desk about the smell in the room, they ask no question but just move us to another room on same room, thank you for that
Disliked: the bathroom is to small.
Warner00 Sat, 9 March 2024
I would not stay here...
Liked: The breakfast in the morning
Disliked: Not clean. Terrible wifi and reception and staff were not helpful in fixing this issue
Elizabeth Tue, 5 March 2024
Nicely kept hotel, good restaurants...
Liked: everything was fine.
Steve Mon, 4 March 2024
Superb
Liked: It was ok. The bar was clean and well stocked. Would like to have yogurt options in individual servings.
Judi Mon, 4 March 2024
Very good