Hyatt Centric Chicago Magnificent Mile Guest Reviews
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3.3 miles from Chicago centre |
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Akim Thu, 21 March 2024
Could've been 10/10. Started out...
Liked: The hotel itself was great as well as the staff.
Disliked: I booked a room with two beds for a Friday and Saturday night. I got to my room Friday night to find one bed. The staff offered a cot/bed on wheels as they literally had no other options to offer and suggested I check back in the morning when people were checking out to try and nab a two-bed room. This is not what I paid for. Not only were we uncomfortable Friday night, we sacrificed our plans Saturday morning for the *chance* to sleep comfortably Saturday night. We still had a nice stay but that hiccup was an unfortunate start.
Bryan Tue, 12 March 2024
Disappointing stay for "not guests"
Liked: The location was terrific, very close to so many different options for entertainment & food.
Disliked: Was EXTREMELY disappointed with our check-in. We specifically picked this hotel because it offered an indoor pool. Upon check-in we were told the pool would be closed on Monday (we were staying Sunday into Monday). As we expressed disappointment in that fact, we were essentially admonished by the staff that we 1) didn't check the website to verify this (despite the fact that we had made the reservation months earlier and the person checking us in had just told us that they had JUST received the notice themselves) 2) we were told that we were not considered guests on Monday, even though checkout wasn't until noon and we had just been told that the hotel restaurant had breakfast on Monday morning. I guess our money is good enough to be a guest Monday, but not us. Oh yeah, and we booked 2 rooms. What a terrible way to be treated.
Rickelle Tue, 5 March 2024
Exceptional
David Sun, 3 March 2024
Exceptional
Ivan Mon, 26 February 2024
Great hotel, will recommend and...
Liked: Great location, modern look, friendly staff, great restaurant and bar inside.
Disliked: TVs are a little outdated.
Bradley Mon, 26 February 2024
Exceptional
Liked: The hot tub
Joselyn Tue, 20 February 2024
Superb
Daniel Thu, 1 February 2024
Superb
Melinda Wed, 31 January 2024
Very good
Johnny Tue, 30 January 2024
Exceptional