Hyannis Inn Guest Reviews
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0.2 miles from Hyannis centre |
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Lisa Tue, 5 March 2024
Paid for a hotel that...
Liked: The woman who was in charge of the property at the time was wonderful.
Disliked: For starters, the hotel wasn't even officially "open" despite the sign outside saying "Open Year Round" and despite the fact that I booked this hotel through booking.com and it was confirmed back in December. When we first arrived, the office was closed and a sign was hung up stating the Front Desk and pool were unavailable until April 1 but they were still taking reservations for the upcoming year. As I was heading back to my car, a woman came out of one of the units to help me. She was very nice and said that she didn't understand why they were getting bookings because they weren't open. She knew we were coming but my question in hindsight is why I never received any type of communication that this hotel was not in fact "Open Year Round". I would have gladly been able to cancel and go elsewhere. First I noticed the pool was empty. One reason I opted for the Hyannis Inn was the pool. The first room we went into had no electricity. We noticed after moving all our luggage into that room. The manager apologized and put is in another room . We noticed both the refrigerator and TV were unplugged. We plugged them in and found that the refrigerator had a very foul odor and was dirty. We could not locate the TV remote so I had to call the manager back as the office was locked up again. She brought us a remote but it didn't work so she moved us yet again to another room. She was very apologetic and made sure everything worked in this room. We had to move our belongings again. The room seemed clean enough but the heat was blasting at 85 degrees. Throughout the night we learned that the only way to control the temperature was to turn the heat off completely. Coffee cream cups were sitting out by the coffee maker and I realize do not need refrigeration but they had literally burst open from the heat and who knows how long they had been sitting out.
Izumi Mon, 5 February 2024
Good
Christopher Sun, 5 November 2023
Superb
Jim Sat, 4 November 2023
Pleasant
Liked: Location
Disliked: I was challenged over my booking as receptionist could not read my passport.Poor directions to find the room
Lucy Fri, 20 October 2023
Good
Nora Mon, 16 October 2023
Very good
Liked: The staff was so friendly! The indoor pool was a major plus.
Anonymous Sun, 15 October 2023
Good
Normand Wed, 11 October 2023
Poor
Donald Tue, 10 October 2023
Great stay...our third visit to...
Liked: Tom was great. He helped us with a toilet issue. Very responsive.
Disliked: The bathroom has no exhaust fan. We had to open the upper half of the window for ventilation... otherwise the room was comfortable.Maybe switch to "pillow top" mattress ?
Kristen Mon, 9 October 2023
Great location, easy to get...
Liked: The staff was great and very helpful.
Disliked: Doors were a little thin. You could hear the people’s tv next to us. The beds need a broom under them to collect wrappers.