Hotel DeLuxe Guest Reviews
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0.8 miles from Portland centre |
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PJ T, Dallas, TX Tue, 12 April 2016
Really friendly staff; very helpful regarding local recommendations. Very spacious room.
Disliked: I don't prefer pedestal sinks in bathrooms, just cuz I'm a high maintenance gal who needs room to spread out my magic potions!
Jennifer Fri, 29 March 2024
Pleasant
Bethany Thu, 28 March 2024
Exceptional
Kari Mon, 25 March 2024
Very disappointed
Liked: The property is in a great location, great amenities in the hotel. Staff is great!
Disliked: My room was rented for a mother daughter evening in town for my daughter’s birthday. We arrived and received a room right next to the elevator shaft, booked this room over a month ago and this was what we received, really feel those should be left until the last possible bookings. Heard the elevator going up and down with the bells dinging all night. Room wasn’t vacuumed, prior occupants trash was still on the floor. Unhealthy stains on the dust ruffle, wall was pealing apart, full length mirror had hairspray buildup and wasn’t cleaned prior to us, nor was the iron cord wrapped and put away from prior occupants. Which really showed the room wasn’t properly handled or cleaned before our arrival. No mini bar (as advertised) or even coffee/tea packets were provided for the coffee pot in the room, and severe rust stains in the bathroom under the open sink making it unsanitary. I have rented here before and the room was great. This was so disappointing, and for the cost and fees ofThe room, I should be able to rest assured it will be a clean room! Oh and there’s a $40 parking fee that’s not listed anywhere in the details if you can’t find street parking.
Cameron Sun, 24 March 2024
Perfect
Liked: The location was perfect close to almost everything I was able to walk everywhere from here. The building feels historic and is just beautiful inside. The staff was so friendly and gave me a complimentary upgrade
Kris Wed, 20 March 2024
Bad service, decent but small...
Liked: Rooms were nicely kept and clean.
Disliked: Walked in and had to go find someone to help us. Once I found the lady she told me she’s filling in for someone and didn’t know how to take a reservation. She told me it would be better to book online. So I finally did that myself and then she asked if I drove, I said yes and she said it’s $40 per night to park. That’s ridiculous for 1 night. Totally unacceptable service. Plus lots of homeless in the area.
Jubilee Tue, 19 March 2024
a short but relaxing stay.
Liked: beautiful property! soft bedding and great service.
Disliked: it was a little warm in our room when we checked in but cooled down very quickly!
Carlos Mon, 18 March 2024
Superb
Delina Fri, 15 March 2024
Mid.
Liked: Great location
Disliked: Staff were very weren’t welcoming. They told us there was something else we had to pay when we knew we had paid already in full (we were right), which delayed our check in time. Other guests had a similar issue - which is very annoying. I left a shoe behind, and when I tried to contact them through Booking.com to retrieve it, they ghosted me.. which is ridiculous.Really weird thing about the room, the bed wasn’t in a duvet cover, it was just nestled between two linen sheets, meeting the actual duvet wasn’t covered completely- a bit icky for a hotel room.
Jane Thu, 14 March 2024
Nice hotel - good atmosphere,...
Liked: Location, bed, shower/bathroom, lobby
Disliked: Room - despite the 'upgrade' to 'Premium King' - very, very small room! Not a problem for us, but still....so small!
Beth Thu, 14 March 2024
Art Deco Disappointment
Liked: The art deco furnishings were cool.
Disliked: The front desk person who checked us in/out was not friendly and didn't give us any helpful information such as where our room was, any facilities, etc. They just said, "Here's your room key. It's room 517". That was it... They also didn't tell us about the parking situation or cost, and we had some issues getting out of the garage. When we buzzed the hotel to leave the parking garage, the person was incredibly short and then just hung up on us. The hotel looked nice, but upon closer inspection, it was dingy, dirty, and pretty run down. I took a shower before checkout, and it drained so slow that I was just standing in water the whole time. Gross. The bed was also really uncomfortable.The restaurant smelled so bad of air freshener that we almost left because it was giving me a headache. Had we not been crunched for time to make a concert, we absolutely would've left because the smell was so overpowering. The food was also not good. I had to swap meals with my husband because the burger I ordered was so greasy.I was really disappointed with the whole experience. I love the art deco vibe of the place, but that's really the only thing that I liked. It's a shame, too, because it has so much potential to be a really great place. The overall vibe we got was that no one really cared. Definitely will not stay again.