Hotel Chicago Downtown Autograph Collection by Marriott, Chicago

Hotel Chicago Downtown Autograph Collection by Marriott Guest Reviews

Overall Average Score:

Very Good (4.25 out of 5)

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Liked: Very helpful staff; very clean; lovely cityscape view; great location.
Disliked: Key cards weren't working properly and had to be re-keyed, but there was someone always at the front desk so it was only a slight inconvenience.

Exceptional

Iconic, great location, clean

Liked: Clean, comfortable, great location. I mean that's why I'm there yeah? As far as Riverwalk area goes it was the cheapest in its class, so that's cool.
Disliked: They charge you that ridiculous destination fee as if I give a f**k about complimentary yoga class? The fancy hotel bar has the all the soul of a forced social after the business convention. But I mean, you don't have to hang out in it. I didn't. There's plenty else to see and do.Amusingly, the rotating door broke down like 10 times a day, every day, what's up with that? Yall ought to sort that out, not a good look LOL

Booked 2 kind bed rooms...

Liked: Cleanliness and location
Disliked: Very rude and helpless front lobby staff (guy)

Bad

Exceptional

Very good

Superb

Excellent service, wonderful stay, we...

Liked: We had booked with Booking,com for 2 double beds, but got one king size bed instead. Our charming host (who's name escapes me) was very apologetic and dead set on making things right. He called us the very next day to arrange a transfer to a newly available room with 2 beds, and offered us complimentary drinks at your bar. We were settled and quite comfortable on the one big bed (I was travelling with my 21 yr. old son) so we actually chose to stay put.Your staff aims to please, and they do it well. They can take pride in their work...
Disliked: Having specified "2 beds" when booking with Booking.com, your establishment apparently received our reservation from them for a room with only 1 bed...(?) Perhaps realigning communication with them would help avoid future misunderstandings.Besides that, there's nothing we didn't like. Given the time, we would've gladly stayed longer :)