Hotel at the Lafayette A Trademark Collection Hotel Guest Reviews
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0.3 miles from Buffalo centre |
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Nicki, Locke, visiting KeyBank Center Sat, 22 April 2017
Liked: I loved the building itself - the architecture was stunning and the way that it was decorated went right along with the whole feel of the place. The espresso bar in the lobby was wonderful. The hotel staff was very pleasant and helpful. Our room was beautiful, clean and comfortable. If I ever need to stay in the area again this would definitely be my first choice!
Disliked: The Pan American Grill and Brewery had pretty slow service. The food was so-so and took a long time to get to our table.
Jamie A, Penn Yan, visiting KeyBank Center Tue, 10 March 2015
Everything good about the experience, except the attached restaurants closing early. Would have been nice to eat there after concert.
Liked: Very clean. Huge room. Valet were very nice people.
Disliked: Not sure if owned by the hotel, but restaurants/bars attached to the hotel closed between 9-10.
Prince Sun, 24 March 2024
Good
Liked: Room was much bigger than anticipated. Staff was friendly and accommodating; a shirt of mine had ripped and they had sewing kits! When asking about where to eat, they had multiple recommendations.
Disliked: Bed was very uncomfortable, and sunk in towards the head part. Shower had a window facing the bedroom; had a curtain to cover it but still felt uncomfortable. Had to wake up earlier than expected because, depending where you're parked, you have to pay the meter (online!) before 8:00am.
Anne Sun, 24 March 2024
Very good
Liked: Really liked the junior suite - nice living room - very comfortable space - great bed - lovely bath / shower set up. Fun decor. Could walk to a good brewery just 7 minutes away. Great coffee shop in hotel for morning.
Wright Mon, 18 March 2024
Very good
Liked: When I checked in there was a gentleman and a fine ass African American woman that welcomed me and handled my check in. They were very professional and nice.
Disliked: Wasn't really anything I didn't like except they didn't have a restaurant or an ATM machine. What hotel doesn't have a ATM machine.
Rodriguez Fri, 15 March 2024
Very good
Tiffany Wed, 13 March 2024
Passable
Liked: We had the junior suite. I loved the set up of the room. The staff was very knowledgeable on how to get around the area, we used the train to get back and forth from the key bank center. The coffee cafe was also lovely and the food and coffee were great. The parking garage was affordable and the train was free.
Disliked: The sheets on the bed were stained and dirty and the toilet smelled like urine. There were no water fountains or vending machines in the hotel for snacks at night. And the parking garage next door that we had to use was not attended well as we came across a pile of human feces on the stairs of the parking garage to get to the hotel. I felt like the hotel wasn’t in a great area as I am not from Buffalo.
Scott Sat, 9 March 2024
Overall very satisfied especially due...
Liked: Did not have breakfast.
Disliked: Was Looking forward to going to the brewery “Lafayette” but was saddened to find out it was no longer there. The hotel should have worked harder to keep it there. Great beer and atmosphere.
June-ki Sat, 2 March 2024
Good
Marco Fri, 1 March 2024
Passable
Liked: The hotel is in a great location and the rooms are nice. Staff is also helpful.
Disliked: Wi-Fi simply does not work. You can connect to it but it's just impossibly slow. Talked to staff about it and they said it was because the hotel was full. I was working two whole days from the room and it was always bad no matter the time of day. Nowadays, not having Wi-Fi in your room is like not having water.
James Mon, 19 February 2024
The hotel itself was very...
Liked: The property was very nice the staff was excellent and it was a convenient location for walking distance to several of the places we were visiting.
Disliked: We were under the impression that there was a bar and restaurant associated with the hotel we had plans on meeting several other couples at the bar before dinner and we were all going to meet up for breakfast in the morning so this was disappointing and we had to change our plans. I was up early and couldn’t even get a coffee.
Abdus Tue, 13 February 2024
Good Stay in Suite
Liked: The hotel room was cold, it was snowing outside. The staff at the reception helped us and changed the room and upgraded us to suite. Thank you for this support, else it would have been very difficult to sleep in the room where cold breeze was penetrating via wall. The hotel need to upgrade its wall insulation. Hotel is in good location.
Disliked: Nothing