InTown Suites Extended Stay Auburn AL Guest Reviews
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Write a review
Hunter Sat, 17 February 2024
Will never stay again..
Liked: I liked that there was close parking. That is all. Everything else was nasty and unprofessional. I was booked a room with a broken door, then was accused of damaging the property(the broken door). The general manager told me it wasn't a negotiation. He tried to charge me 300$ for a door I did not damage. I will be taking extraordinary measures, as this was not my doing. DO NOT book here.
Disliked: My fiancé and I stayed here for 9 nights… I was accused of breaking a door, however I did not cause the damage to the door. (They tried to charge me $300 for the damage I didn’t do). Also, people were smoking marijuana on the property. I would not recommend staying here if you have children. I felt very uncomfortable with my children there. I wish I would have taken pictures when we first came in the room, however I did not expect them to accuse my family of damaging their property. I am very upset and unsatisfied with this establishment.
Hossein Wed, 20 December 2023
Average
Liked: Cleanliness needs improvement. Room size is small
Disliked: Room size
Grant Sat, 2 September 2023
Staff was nice, room was...
Liked: The staff was helpful
Disliked: The room was dirty and the carpet was stained and gross. The maid service threw my towel on the floor and didn’t pick it up or get me a clean one. There were 4 cockroaches the bathroom had countless smaller bugs in it.
Jan Mon, 28 August 2023
Very good
Disliked: Nothing in the kitchen coffee maker, pots, spoons, knives, glasses, ... I just didn´t expect it.
James Sun, 13 August 2023
Very good
Slaughter Sun, 30 July 2023
Overall it was a good...
Liked: It was clean and the staff was friendly. They also did a great job responding to questions.
Disliked: The bed wasn’t the most comfortable. You can’t put a memory foam on bars. You eventually feel the bars.
Campbell Mon, 10 July 2023
Exceptional
Carwayna Sat, 13 May 2023
It has been good thus...
Liked: The staff went above and beyond to resolve any issues that arose. I greatly appreciated their professionalism and prompt response time.
Disliked: No need to highlight negative things.
Sarah Sun, 16 April 2023
Good
Quick Sun, 11 December 2022
Passable
Liked: Location
Disliked: Our smoke detector started beeping Thursday and as of Sunday when we left it still was not fixed. They do not have Staff to fix issues right away