Home2 Suites By Hilton Erie Guest Reviews
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8.0 miles from Erie centre |
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Rolwyatt Sat, 2 March 2024
Very good
Liked: Location is great!
Disliked: Pool heater is broken. Too cold to swim in water.
Rachel Mon, 26 February 2024
Dirty and poor customer service!
Liked: Location is good
Disliked: We got to the hotel and our room was filthy. There was trash out laying on the desk and some type of brown liquid running down the walls. The floor clearly wasn’t vacuumed and the couch in the room was imbedded with dirt. The pictures online versus what we walked into were day and night! It was horrible! We ended up leaving and were told we wouldn’t get charged as we were only there for no longer than 10 minutes. They ended up charging our card anyways. Booking.com ended up taking care of the situation for us but the hotel customer service was terrible. Continued to blame it on Booking.com just to find out they were the ones who went ahead with the charge as we did the pay at hotel option. Multiple calls to the hotel just to hear lies. Extremely disappointed!
Melissa Mon, 26 February 2024
Superb
Teresa Fri, 26 January 2024
Exceptional
Liked: Nice place to stay. Room was big. Kitchen area was nice. Grear staff. Will stay here again
Robert Mon, 1 January 2024
Room service very bad
Liked: Nice location
Disliked: Had no room service so every night had to get towels, garbage bags , bed linens
Jeanine Mon, 25 December 2023
Very good
Dennis Sun, 17 December 2023
Superb
Erika Wed, 6 December 2023
I did not receive the...
Liked: Breakfast was nice. They had a variety of foods to choose from.
Disliked: My room was too small, it had a stench to it, the pillows looked like someone has slept on them. There was no one there to tidy the room on arrival. I did not receive the room I booked because I was not a Hilton rewards member. I booked a 2 bed queen suite I got a 1 bed room. I traveled 2 hours from cleveland to erie PA. With 3 adults and 2 children. The policy is the policy but if I had known I would not be accommodated because rewards or nor I was still a paying customer. I would have booked at another hotel whom would have accommodated my needs. I always book through booking.com and this issue I never had to deal with. Horrible experience at home 2 suite for me and my family!
Howse Sat, 25 November 2023
Home2Suites Erie
Liked: Staff was polite and helpful
Disliked: Queen bed mattresses not the best
O'bannon Sat, 4 November 2023
Very good