We were refused service.

Disliked: They lied about accepting service animal after telling us they would.

Very good

The hotel served our needs.

Liked: The hotel was in a good location and the staff was friendly.
Disliked: The air conditioner/heater was not operating properly. It was extremely loud when it came on. Under normal circumstances we would have requested a different room, but it was late and we were already in bed.

Disappointing

Disliked: One of the reasons we booked this hotel was to be able to take our kids swimming and the pool was closed.

Very good

Okay-ish.

Liked: Convenient location
Disliked: Had to plunge my own toilet or be moved to a down graded room. They weren’t even willing to give me a partial refund!

The cost of the room...

Liked: The cleanliness and staff were nice
Disliked: Our ac/heat unit clicks loudly. Definitely woke us up all night.

Exceptional

Liked: All very good

Passable