Holiday Inn Express New York City Chelsea Guest Reviews
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0.9 miles from New York City centre |
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Jenny Fri, 22 March 2024
Good
Priscilla Fri, 22 March 2024
Very good
Liked: Breakfast very good, complete, and the space, although small, behaves very well. Amazing location, just a few streets away from Time Square. However, we have not received our security deposit so far and it is already more than 1 month since our trip. We've sent several billing emails and so far we haven't received a return.
Priscilla Wed, 20 March 2024
Pleasant
Warren Tue, 19 March 2024
Good...BUT
Liked: This Holiday Inn had an amazing location in Chelsea. It was a walkable distance to Chelsea Market and there were subway stops at a short enough distance away as well. The room was clean and very well-lit. The breakfast had a great variety of hot foods and other options like yogourt and cereal. It was nice that there was always one gluten-free option for breakfast as well so that my Celiac wife could eat and enjoy the food. Staff were always very friendly and fast whenever we needed more towels, soap, etc. The bed was comfortable. There was also a microwave and mini-fridge that we could use.
Disliked: UPDATE: After we checked out, we saw that we were charged almost half a full night's stay with no explanation. Even upon contacting the property, Holiday Inn NEVER responded. Thank goodness for the customer service agents at Booking.com who were able to contact the property on our behalf and were able to get a refund for us. This is very disappointing and honestly really made us lose trust in Holiday Inn...before we would have said that we would definitely return, but now we have changed our minds.We could hear some noise pretty easily if people were talking in the hallway, but nothing was heard between rooms. Breakfast tables can be hard to get depending on what time you arrive, so be wary of that!
Björn Mon, 18 March 2024
Suboptimal
Liked: Location was great for my purposes. A nice and helpful woman in the reception.
Disliked: Night staff was a very tired and lazy young man. When asking for coffee capsules (promised by the afforementioned nice and professional woman) I was met with a "uh... dunno... was that a girl who said that? And strangely ... nothing more...) Breakfast was pretty terrible. The breakfast room felt more like a shower room than meant for breakfast and was often overcrowded.Still haven't received my deposit back inspite reassurements (when asking for it afterwards too) that everything was ok.I'm not really into bad reviews, I'd rather just not return, but I'll make an exception for this place.
Cheli Sat, 16 March 2024
We will be back.
Liked: Great free breakfast and excellent location.
Disliked: We liked everything.
Aidan Fri, 15 March 2024
Family stay in February
Liked: The beds were very comfortable.Breakfast was nice with plenty of choiceFree water was an added bonusStaff were very friendly.
Disliked: Nothing
Caroline Wed, 13 March 2024
Good
Camila Tue, 12 March 2024
Superb
Giselle Mon, 11 March 2024
Good