Holiday Inn Express Hotel & Suites Oklahoma City-Bethany Guest Reviews
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1.2 miles from Bethany centre |
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Jackson Sun, 17 March 2024
WE DID NOT STAT!!!
Liked: We DID NOT STAY!!!!The clerk at the front desk lied about the facility. It did not appear to be safe. We did not stay. We were there less the 30 minutes.
Disliked: Location felt unsafe. Clerk lied about people being in the hotel. Says that truckers and college students always Park in the rear of the building. We checked. NOT ONE VEHICLE WAS THERE.We chose not to stay. We never took our items from the car.
Alba Thu, 14 March 2024
Disappointing
Patricia Wed, 6 March 2024
Dated or broken fixtures left...
Liked: Christina, the manager on staff was exceptionally friendly and efficient. Helped us with some problems with the room. Generously portioned breakfast.
Disliked: We were not informed that the elevator was broken. A big problem for my elderly mother. The lamp by the bed was broken. No body wash in the tub. Mom took a cold bath because she could not get hot water. Grab bars in the bathtub are incorrectly positioned. Juice dispenser was broken. This hotel needs to be remodeled and updated.
Melissa Mon, 19 February 2024
Exceptional
Anonymous Tue, 26 December 2023
Superb
Rendall Tue, 26 December 2023
Good stay. I usually use...
Liked: Close to family. Good location for our needs. Well-maintained overall. Clean rooms.Cassandra provided over-the-top customer service. Seriously. I would return because of that alone.
Disliked: Elevator was out, but Cassandra notified me immediately upon booking and moved our two rooms to the second floor. That was perfectly acceptable, and the entire customer service experience was impressive. Unfortunately, Room 210 was a bit stuffy. Air seemed unfiltered which affected the children’s allergies. I have no idea how anyone could have known or mitigated that, however.
Tara Sat, 23 December 2023
Liked: The lady working at the front desk on the night shift was extremely nice and accommodating. She far exceeding my expectations.
Disliked: The elevator was broken.
James Sun, 10 December 2023
Exceptional
Liked: Comfortable bed. Great breakfast. Quiet.
Verified Hotel Guest Sun, 3 December 2023
Liked: It was a holiday inn express so we were glad they had breakfast and our dog was allowed to be there.
Disliked: There was no refrigerator, we were moving and had lots of bags that needed carried in and the elevator was broken. Also the hot tub was broken as well so there were many things we did not get to enjoy but not having a working elevator was the worst thing
Verified Hotel Guest Wed, 29 November 2023
Liked: The location.
Disliked: The elevator broke and we had do take things up and down the stairs. The Jacuzzi heater was waiting on a part to make it heated up.