Exceptional

Liked: It was ok
Disliked: Needed in room icebox an microwave. Need heat in room.it was cool

Pleasant

Liked: Diane is a sweetheart!
Disliked: The electronic key is very unstable. It takes sometimes too long to connect to the hotels internet, so it takes long time to connect to the key. Many times we had to wait very long to be able to access the room. The toilet was not flushing properly and it became very disgusting for our five day stay. It was not possible to fix it. I would have expected to get at least an extra cleaning.

Very good

Very good

Liked: Very clean, nice shower, friendly stuff, close to convention Center and City (Garden/CBD/arts)
Disliked: Quite loud (next to street, thin windows), a Lot of light comes in at night.

Place has potential to be...

Liked: I liked the technology and digital locks.
Disliked: One of the lamps near the heat didn’t work. The toilet backed up for no reason. I got to the hotel after midnight. Housekeeping came around at 11 to ask me to depart. I had received a text that check out was 12 noon not 11. And you would think being I arrived so late they would be more courteous anyway.

It was ok. No significant...

Liked: Room was nice. Clean. Everything worked. Communal areas were very nice. Access to tea and coffee at all times.
Disliked: My main priority when booking was 24 hr front desk - travelling alone from UK. Mistakenly, I assumed that this meant a receptionist on site at all times. This is not the case. There was a telephone number that you could call at any time - but travelling from UK, using my phone to make calls was problematic.

It would have been a...

Liked: The location was very central and easy to get to key locations from by foot.
Disliked: I have yet to receive the return of my deposit and it has been over a month since I left.

Superb

I’ll be steering clear of...

Liked: Location was good
Disliked: On my arrival, I was advised that I should have been notified before my arrival, that because it was Mardi Gras they needed to take a $200 security deposit from my credit card, but they could see I hadn’t received it. A security deposit to me means a refundable payment in case of any damage so I didn’t t question it and paid. I was advised after my stay that it was actually non-refundable and was a fee due to higher demand during Mardi Gras and their location. They refused to refund me. I was misled and having disputed it, lied to as they claimed that I’d had the message before my arrival even though they acknowledged when I checked in that I hadn’t. I sent a screen shot of the messages exchange we’d had before and during my stay as proof I’d not received it. They supplied no evidence of any message that I supposedly received. The term of ‘Security deposit’ was a clear ploy to mislead as it’s obviously a surcharge, and this despite me already having paid nearly double the rate they charge for the same length of stay when it isn’t Mardi Gras. They also charged me for housekeeping . The only housekeeping visit I had was as I checked out to clean for the next arrivals. Having disputed the security deposit with Booking.com and given them all the evidence of the lies and misleading language, the Inn still refused to acknowledge they were in the wrong and refund me. Booking.com have now credited the amount to me so I’m grateful for that at least. I very rarely lead a negative review, but I want others not to fall foul of the greed and lies that I was.