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AustraliaHilton Santa Fe Historic Plaza Guest Reviews
Overall Average Score:
Good (3.85 out of 5)
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| 0.2 miles from Santa Fe centre |
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Roxana Wed, 24 April 2024
Overall was good
Liked: Position, very nice lobby
Disliked: The air conditioning was too loud, we had to request 3 times for someone to come to check, but there was no solution
Elvia Mon, 22 April 2024
Exceptional
Mark Sun, 14 April 2024
Exceptional
Stefano Sat, 6 April 2024
Good
Christine Tue, 2 April 2024
Poor
Liked: We booked through Booking.com for a room with breakfast. They charged us for the breakfast and I can't get the Hilton or Booking.com to help me.
Disliked: We booked through Booking.com for a room with breakfast. They charged us for the breakfast and I can't get the Hilton or Booking.com to help me.
Isaac Fri, 22 March 2024
Nice staff, neat location, just...
Liked: Good location, neat historic spot.
Disliked: We booked a “pool view” room. Got a parking lot view. Cleanliness was less than par for a “hypoallergenic space”.
Mark Mon, 18 March 2024
Exceptional
Angela Sat, 16 March 2024
Too many places to stay...
Liked: Location was good and easy walk to plaza
Disliked: When we arrived our bathroom had not been cleaned. It took more than 24 hours and 4 calls/text to front desk to get bathroom cleaned. No housekeeping for 2 night stay - had to ask for towels at front desk.
Sarah Tue, 12 March 2024
Enjoyed our stay.
Liked: Restaurant was excellent - staff and food. Main desk staff was courteous and very helpful
Disliked: Temperature was not well controlled. Elevators were refrigerators - waiting areas were very chilly.
Rochelle Sat, 9 March 2024
Do not stay here, they...
Liked: Room was clean and in a great location.
Disliked: We needed to check out a day early, and provided the front desk with more than 24 hours notice. We were assured this was not an issue and that we would not be charged, but days after we had returned home we received an additional charge. I called and spoke with the accounting department, who said I was being transferred and then hung up on me. I called back several times with no answer, and I even left several voicemails with no response. HORRIBLE customer service and extremely disappointing from a Hilton.
