Hilton Phoenix Airport Guest Reviews
Write a review
5.5 miles from Phoenix centre |
Write a review
Melinda Fri, 22 March 2024
Pro good location, friendly staff...
Liked: Friendly staff, clean and comfortable room, easy parking.
Disliked: The non-acceptance of cash was annoying. I only had a $50 bill and needed change to tip the maid and shuttle driver and it was mission impossible. No ATM finally the front desk asked the shuttle driver after I told them I was going to have to stiff the maid and driver as I left early the next AM. Disappointing.
Tarek Wed, 20 March 2024
Pleasant
Disliked: I was given a room that is below the category that I reserved. I reserved a room specifically with a couch and I was given one without a couch. The front desk person did not attempt to correct or remedy the situation. In the morning, no one was at the desk to check me out, the front office staff was back in his/her office and did not feel compelled to come to help right away. I had to give the keys to the shuttle driver and I left with no receipt.
Elsa Thu, 14 March 2024
Exceptional
Emily Sun, 10 March 2024
Missed the mark
Liked: Shuttle, pool, beds, store
Disliked: Food was poor value and quality for price. Room didnt have fridge or microwave. No other food nearby. Staff overnight and in am for check out acted bothered to help guests. Lots of business groups, people smoking weed on property and drinking bringing glass in pool area near kids.
Anna Thu, 7 March 2024
Exceptional
Howard Wed, 28 February 2024
Pleasant
Disliked: It was fine for one night, but not what I would expect of a Hilton. It was a little run down and overpriced.
Brenda Mon, 26 February 2024
Exceptional
Difa Mon, 19 February 2024
Good
Liked: The small gym was 24hrs. The staff were friendly.
Disliked: The food in the restaurant was disappointing. Not at the level of quality i would expect.The rooms and the central hotel entrance are seperate so you transition and walk to a different building to go to your room.
Carol Thu, 8 February 2024
The hotel was very clean,...
Liked: Bed was comfortable, staff was extremely friendly.
Disliked: We went to dinner one night and ordered hot tea. The waitress rolled her eyes and then brought us luke warm tea. When we told her she complained about how busy they were and that things would be a little slow. She the manager brought us hot tea. Then we asked for more hot water (it was a cold night) and again she brought us luke warm water. She kept making excuses for her poor service and after an hour of waiting for our food, we left. The staff in the morning was extremely nice and helpful. Enieda, was especially accommodating.
Widner Sat, 27 January 2024
More than adequate but not...
Liked: We didn’t have breakfast. RThe room was comfortable and clean, the staff were friendly.
Disliked: The on site restaurant should be open all day and feature a larger menu selection.