Hilton Garden Inn Scottsdale Old Town Guest Reviews
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1.8 miles from Scottsdale centre |
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Anne Tue, 26 March 2024
Will definitely NOT stay there...
Liked: Location was excellent
Disliked: Front desk staff all acted very unfriendly. Not a good look for the “face” of the hotel. Breakfast was not included which was shocking considering how expensive it is to stay there.
Nicole Mon, 25 March 2024
Great location!
Liked: Great location
Franco Mon, 11 March 2024
Exceptional
Liked: Ya could've stayed the the inn the whole time. Lots going on..
Disliked: Only thing was maybe some lights at night by the cornhole and golf. Just a little more light.
Happyteacher1993 Sun, 10 March 2024
Good, comfortable choice in Scottsdale
Liked: Location was perfect for walking around town and to get to Scottsdale Stadium.
Disliked: Conditioner was completely empty. Didn't realize it until the second day when it didn't matter.
Jennifer Wed, 28 February 2024
Not Up to Par for...
Liked: Location is the only reason to book this hotel. The outdoor area is nice as well, but that's where the positives stop.
Disliked: This is not indicative of the Hilton brand. Bar across the street will make your room pulse until 1AM. Toilet backed up constantly and needed a new flapper. AC unit was louder than a jet engine and a loud fan in the bathroom doesn't shut off. Towels smelled awful and the pillows were thin and lumpy and felt like they were 25 years old. Food on site was really bad and incredibly overpriced, even for Scottsdale. I don't understand the positive reviews and would never recommend this hotel.
Robert Tue, 27 February 2024
Exceptional
Grainne Mon, 19 February 2024
Disappointing.
Liked: The staff at the breakfast buffet were really accommodating and friendly.The housekeeping staff were also great and happy to assist with changing our bed late at night when our daughter was ill.
Disliked: The staff at reception were very unhelpful and unfriendly. One of the ladies who we dealt with on a few occasions was rude and on one occasion actually sighed and threw her eyes up to heaven when we asked her a very basic about coffee.They were extremely ill informed as to gluten free options available and most importantly what emergency healthcare options were available around the location when my daughter fell ill.We requested our room to be serviced from reception on 2 occasions during our 5 night stay, neither times it was done. In general the stay was really disappointing and far below our expectations in particular for a Hilton .
Michael Mon, 12 February 2024
Don't stay here
Liked: price paid at hotel 10% higher than the price quoted through booking.com my questions about it were abruptly dismissed by their staff.
Disliked: $75.00 hold placed on my card to secure potential purchase of room items was another imposition
Madeleine Sun, 4 February 2024
Ok
Liked: Convenient location
Disliked: Charge WAY TOO MUCH for a very mediocre breakfast and bad coffee. $6 for a bottle of water is ridiculous especially when the tap water in Scottsdale is so foul.
Stephanie Wed, 31 January 2024
Staff was ok but not...
Liked: Close to restaurants and dining.
Disliked: Charges $22 a day to park. Complimentary breakfast very plain.