Hilton Garden Inn San Diego Del Mar, San Diego

In general, the hotel is...

Liked: We like the location when we don't want to stay inside San Diego. Loyal price, THERE IS YOUTUBE (I don’t know why, but few hotels take into account that guests may not know English (like my husband) and may want to watch YouTube in their language. We really like the Lady at the reception, her name is Linda and she is very nice!
Disliked: I was unpleasantly surprised by the dirty towel, which was folded as if it were clean in the bathroom. The plumbing is quite old, but ok

Okay.

Disliked: Carpet in room was worn and sticky.No breakfast in restaurant area.Room was not completely clean.

Very good

Disliked: spa not working

Exceptional

Liked: The gym is small but adequate and open 24 hours.

Exceptional

Pleasant

Liked: old hotel needs an update bed was very uncomfortable again needs updating as does the bathroom
Disliked: dated rooms and whole feel of the hotel

Very good

Liked: Customer service

The hotel needs truth in...

Liked: Location was perfect for us
Disliked: Everything was an extra charge to the point it was crazy. They had one regular coffee pod in our room and there were 2 people and we asked for additional pods they wanted to charge us 2 dollars per coffee pod so no free coffee in the room. Parking in a regular parking lot that had warnings that tree sap could get on your car they wanted to charge 12 dollars a night. There was no where else to park so they are playing bait and switch with pricing.

Was just ok

Liked: Location and Staff especially Linda
Disliked: Paint was peeling in the room. Room was not the best. Lime scale build up in the bathroom. Shower was not working. Spa was broken.

Focus is clearly on the...

Liked: Very nice and quiet location, welcoming and nice lobby, decent gym, comfortable bed.
Disliked: Dated rooms requiring renovation, reduced cleaning service (every other day) but no hovering of bathroom. Hair remained on the floor. Even on arrival, foreign hair was found on bathroom floor. Disgusting carpets. Food was offered for in-room dining, but food was placed in a box instead of proper plates and I had to walk up twice to get my purchase to the room. Three waiters were chatting away (no other guests were in the lobby) and not willing support me. The robot wasn’t operating, also it was promoting room service. Salate Caprese contained 3 slices of tomatoes and 3 slices of mozzarella for $18. No value for money.