This hotel exceeded our expectations. I will definitely stay here again.

Liked: Hotel was clean; pool area and outdoor fireplace was so nice; very close to our venue (Pan American Center).
Disliked: Room service ends at 9pm.

Disappointing

Liked: The design was nice
Disliked: Pool & hot tub were not clean My card kept getting turned off I didn’t get any Hilton honors perks- I don’t mean points, but water, breakfast, room upgrade options, etc. I understand I booked third party so won’t get points but presumed due to my Hilton honors membership & status I would still at least get the basics for all members. They said this isn’t the case, but nowhere in the HH terms & conditions does it say we can not USE earned perks / status or use HH once booked elsewhere just that we don’t accrue points.

Exceptional

Liked: Friendly, clean. Night receptionist with white streak in his hair was super helpful and cheerful - please pass on our thanks to him. Food was lovely; had a great steak at night and a lovely omelette in the morning.

Passable

Liked: Well kept and clean. Kitchen staff was friendly and quick to tend to our needs and wants.
Disliked: Elevators are slow! When in a rush I’d rather get fast food breakfast, little upset that there is no traditional continental breakfast for just fruit or toast on the run.

Good

Superb

Exceptional

Exceptional

Good Place to Stay

Liked: Reception and restaurant staff Tues through Thurs were great.
Disliked: Fri restaurant staff was lacking. Put out minimal items for breakfast and my husband saw the waitress on her phone a lot. This was on 2/23. All other days were great, but Friday's crew was beyond lack luster.

Superb

Liked: Location was great. Room was nice. Staff was good.
Disliked: Pool didn't have towels outside, had to go in to get one. Towel holder for room was in the shower. Weird place for it.