Hilton Garden Inn Jacksonville Downtown Southbank Guest Reviews
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1.3 miles from Jacksonville centre |
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Camille, Port Sa Tue, 6 June 2023
The incorrect charge was taken care of by staff at the hotel. She was exceptional in her handling and resolution of the matter. Second time staying here and would stay again.
Liked: The room was very nice. Staff was professional and helpful.
Disliked: Charge on my CC which I did not incur.
Camille M, Port Saint Lucie, visiting Jacoby Symphony Hall Fri, 19 May 2023
Average. Snacks and the cafe were grossly overpriced.
Liked: Staff was helpful although I was given bad information from one of them.
Disliked: When we checked out we asked about the parking and we were told that there was no charge. My niece was standing next to me when I was given this information.
Patricia, Malabar, visiting Shiloh Metropolitan Baptist Church Sun, 13 November 2016
It was convenient to the event I attended. I probably would not go there again unless there was a similar event and even then, it would probably be worth checking out other hotels in the area.
Liked: It was very clean.
Disliked: Shower - zero water pressure.
Andrea H, Bluffton Mon, 11 February 2013
Great room, service, location to venue. Wonderful breakfast included. Definitely would stay there again.
Isaac Sat, 16 March 2024
Bad
Disliked: Charged me twice for one room.
Aleesia Sat, 16 March 2024
Worth the money.
Liked: Good location, decently cleaned.
Disliked: Staff were a little short and curt when fulfilling requests.
Netisha Sat, 16 March 2024
Exceptional
Steven Mon, 11 March 2024
Bad
Liked: Location was good
Disliked: The first room bathroom floor was sticky and the room had an odor. Given a different room which was better so I thought. The next morning my daughter found a body hair in her bathroom towel. That’s not all ! While I was watching tv waiting for my girls to get ready a large roach went by the top of the dresser where the tv is. I immediately killed it with the tv remote and checked all my bags and left the facility. Could not find another hotel to stay, all booked. We just left..The only positive thing about this hotel was the woman at the front desk was truly sorry for our experience. You could see how sincere and concerned she was for us. She even tried to find us a room at a different hotel in town. She is a true asset to Hilton hotels.
Debra Mon, 11 March 2024
It was ok better than...
Liked: Lobby
Disliked: Broken elevator, cold breakfast, pay to park.
Tamara Wed, 6 March 2024
Exceptional
Liked: Clean and comfy
Disliked: No info on the amenities in the room no info on if food is served. The 20 parking fee for one day is too steep.
Tracy Tue, 5 March 2024
Disappointed in the whole experience,...
Liked: Nothing
Disliked: *Staff was not hospitable and did aspire to be helpful*We had ask many times about an early check-in for at least 1 of our 4 rooms without much success* 1 elevator was down
David Mon, 4 March 2024
Superb
Lisa Wed, 28 February 2024
Staff was friendly and the...
Stafford Wed, 28 February 2024
Exceptional