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Hilton Garden Inn Jacksonville Downtown Southbank eee - (855) 254-7214
Hilton Garden Inn Jacksonville Downtown Southbank, 1201 Kings Avenue, Jacksonville, FL -(855) 254-7214
Area: Downtown Jacksonville
(Map)
BOOK ONLINE OR CALL - (855) 254-7214
3.9
HOTEL RATING: 
GOOD
3.9 out of 5 (933 Ratings)
1.3 miles from Jacksonville centre
BOOK ONLINE OR CALL - (855) 254-7214
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Hotel Description
Located in San Marco this hotel is 2 miles from Jacksonville city center. It features an outdoor pool with hot tub and rooms with free Wi-Fi. Each room at the Hilton Garden Inn Jacksonville Downtown Southbank is furnished with a flat-screen TV with HBO. An iPod docking station is also available in all rooms. Jacksonville Hilton Garden Inn Downtown Southbank includes a gym and a business center. For added convenience laundry facilities and a cash machine are on site. EverBank Field is 3 miles from this hotel. The Jacksonville Zoo is 10.2 miles from the hotel and the Times Union Center for Performing Arts is 1.7-miles away.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
x
Free Breakfast
j
Free Parking
A
Business Center
Other Amenities
` Pets Allowed
` Restaurant
` Swimming Pool
` Laundry
` Meeting/Banquet Facilities
` Parking
` Valet Parking
` Room Service
` Safety Deposit Box
` Terrace
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Dry cleaning
` Internet services
` Non-smoking throughout
` ATM/cash machine on site
` Heating
` Luggage storage
` WiFi
` Outdoor pool (all year)
` Shuttle service (free)
` Wheelchair accessible
` Private parking
` outdoor pool
` shuttle service
` Facilities for Disabled Guests
` Family Rooms
` Non-smoking Rooms
` WiFi available in all areas
` Fitness centre
` Free WiFi
` Lift
` Parking garage
` Electric vehicle charging station
` Use of cleaning chemicals that are effective against Coronavirus
` Staff follow all safety protocols as directed by local authorities
` First aid kit available
` Contactless check-in/check-out
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Guest accommodation sealed after cleaning
` Physical distancing in dining areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Physical distancing rules followed
` Delivered food is securely covered
` Face masks for guests available
` Parking on site

Hilton Garden Inn Jacksonville Downtown Southbank Guest Reviews

Overall Average Score: 
Good (3.9 out of 5)

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4

Very Good - 4.0 out of 5

Camille, Port Sa Tue, 6 June 2023

The incorrect charge was taken care of by staff at the hotel. She was exceptional in her handling and resolution of the matter. Second time staying here and would stay again.

Liked: The room was very nice. Staff was professional and helpful.
Disliked: Charge on my CC which I did not incur.

3

Pleasant - 3.0 out of 5

Camille M, Port Saint Lucie, visiting Jacoby Symphony Hall Fri, 19 May 2023

Average. Snacks and the cafe were grossly overpriced.

Liked: Staff was helpful although I was given bad information from one of them.
Disliked: When we checked out we asked about the parking and we were told that there was no charge. My niece was standing next to me when I was given this information.

4

Very Good - 4.0 out of 5

Patricia, Malabar, visiting Shiloh Metropolitan Baptist Church Sun, 13 November 2016

It was convenient to the event I attended. I probably would not go there again unless there was a similar event and even then, it would probably be worth checking out other hotels in the area.

Liked: It was very clean.
Disliked: Shower - zero water pressure.

5

Exceptional - 5.0 out of 5

Andrea H, Bluffton Mon, 11 February 2013

Great room, service, location to venue. Wonderful breakfast included. Definitely would stay there again.

0.5

Poor - 0.5 out of 5

Isaac Sat, 16 March 2024

Bad

Disliked: Charged me twice for one room.

4

Very Good - 4.0 out of 5

Aleesia Sat, 16 March 2024

Worth the money.

Liked: Good location, decently cleaned.
Disliked: Staff were a little short and curt when fulfilling requests.

5

Exceptional - 5.0 out of 5

Netisha Sat, 16 March 2024

Exceptional

0.5

Poor - 0.5 out of 5

Steven Mon, 11 March 2024

Bad

Liked: Location was good
Disliked: The first room bathroom floor was sticky and the room had an odor. Given a different room which was better so I thought. The next morning my daughter found a body hair in her bathroom towel. That’s not all ! While I was watching tv waiting for my girls to get ready a large roach went by the top of the dresser where the tv is. I immediately killed it with the tv remote and checked all my bags and left the facility. Could not find another hotel to stay, all booked. We just left..The only positive thing about this hotel was the woman at the front desk was truly sorry for our experience. You could see how sincere and concerned she was for us. She even tried to find us a room at a different hotel in town. She is a true asset to Hilton hotels.

3.5

Good - 3.5 out of 5

Debra Mon, 11 March 2024

It was ok better than...

Liked: Lobby
Disliked: Broken elevator, cold breakfast, pay to park.

5

Exceptional - 5.0 out of 5

Tamara Wed, 6 March 2024

Exceptional

Liked: Clean and comfy
Disliked: No info on the amenities in the room no info on if food is served. The 20 parking fee for one day is too steep.

0.5

Poor - 0.5 out of 5

Tracy Tue, 5 March 2024

Disappointed in the whole experience,...

Liked: Nothing
Disliked: *Staff was not hospitable and did aspire to be helpful*We had ask many times about an early check-in for at least 1 of our 4 rooms without much success* 1 elevator was down

4.5

Wonderful - 4.5 out of 5

David Mon, 4 March 2024

Superb

4.5

Wonderful - 4.5 out of 5

Lisa Wed, 28 February 2024

Staff was friendly and the...

5

Exceptional - 5.0 out of 5

Stafford Wed, 28 February 2024

Exceptional

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Hilton Garden Inn Jacksonville Downtown Southbank 1201 Kings Avenue, Jacksonville, FL