Hilton Garden Inn Fredericksburg, Fredericksburg

4.5

Wonderful - 4.5 out of 5

Ericka Wed, 10 April 2024

Superb

Disappointing

Disliked: Needs updating.

Very good

Very disappointing for the price.

Liked: Location was convenient to shopping and restaurants
Disliked: The pool was too small. We arrived Friday PM and I had to ask if they were cleaning the room on Monday because they had not been in. Breakfast was overpriced with poor selection. We were at breakfast before 9 AM on the day were leaving so we wanted a quick breakfast and opted for the buffet breakfast. First we had to ask for plates even though the person was right there. The eggs were cold, the potatoes were not fully cooked. The sausage was cold. Selection of pastries and bread was pathetic. There was no waffle station. V

Disappointing

Very good

Foodcstunk

Liked: Did not eat it-$19.95 each is cexpensive
Disliked: Food at dinner was terrible- but service was good

Exceptional

False advertisement

Liked: I loved the location.
Disliked: Well, the room I booked and paid for was not the room I was given. I let the front desk know immediately and she said it was Booking.com’s fault. I called booking. They shared that it was on the property as they controlled the pictures that were represented. I sent photos of my room for comparison of the room I had actually booked. Booking tried for several days to reach the property and they did not respond. I overpaid for the room I was in. I will not be back, very disappointed.

Wish it could've been better

Liked: I liked the spa and getting a suite was the best decision for my situation
Disliked: This was probably the dirtiest hotel I'd ever stayed in and way below Hilton's normal expectations. Our bathroom had hair and dirt everywhere. It looked as if they hadn't even touched the bathroom between guests. I don't really like having housekeeping every other day, especially on a weekend like this where they knew 70% of the bookings were a soccer tournament playing in the pouring rain. So not getting new towels was frustrating. Even when asked, it took four attempts to finally get two clean towels.