Very comfortable hostel in Upper...

Liked: The check in was very well organized. The hostel was very clean and comfortable.
Disliked: Everything was good.

Superb

Overall good

Liked: Cheap stay
Disliked: Nothing

Exceptional

Liked: Everything was clean and in order. Had additional comedy show. Strict rulles against alcohol usage, that made the stay even more plesent.
Disliked: The ventilation system was pretty loud at night.

A memorable stay

Liked: Good staffs. Very welcoming atmosphere. Volunteer was super helpful in providing directions and metro details

Clean and a ventilated room...

Liked: The garden 😍
Disliked: Clean and a ventilated room with a nice garden

Very good

Very good

Disappointing

Liked: Good cafeteria inside the hostel. Close to public transport.
Disliked: Unfortunately my opinion will be based on the fact that my stay was just after i stayed for a week in the HI Boston Hostel of the same chain. Unlike their partner there was no free coffee or breakfast. Employees were much ruder and non helpful (except the cleaning staff). I had to change my room after 3 days without previous notice (was informed on check-in). That meant that i had to repack my stuff, bring my bag to the reception, change keys, sign the form again and wait 04 hours between the room change (11am - 3pm - there was no room available for a direct change). Never had to deal with this before.They charge 05 dollars to keep your bag in the hostel after check-out (also a first timer). The fact that NY is expensive and probably full all the time probably means they dont care too much about customer service (except if you are in a large group of teenagers as there were a TON).If not for the name i would never guess that they are from the same chain of Boston. The difference is felt easily.