Passable

Have always enjoyed our stay,...

Liked: Proximity to where we needed to be
Disliked: Loved it!! No issues this time. Elevators were working this time

Exceptional

Very good

Poor

Liked: Updated decor, decent breakfast.
Disliked: People were smoking down the hall and it's supposed to be entirely non-smoking.

Overall call before you think...

Liked: The hotel room was actually clean and very comfortable.
Disliked: I didn’t like the fact that i paid for a king deluxe and didn’t get that when arrived at the location. When i arrived i was told i actually couldn’t get the room i booked due to them being extra booked but she said she would put me in the same room but on the 3rd floor. Their elevators wasn’t working and it was only one way up to the third floor. Very frustrating and irritated. The people that work in the front can get a little feisty and have an attitude, (which i seen for myself how they handled another lady). Customer service could be a little better. Pool was a NO GO, it was cold in the pool area, the actual pool water was EXTREMELY cold, the jacuzzi water was dirty and also cool and did not work.

Pleasant

Bad

Liked: Nice facility, clean rooms.
Disliked: Critical amenities shut down😔