The hotel was clean and the AM staff was so accommodating, they were wonderful. The room was clean and exactly what I expected. After the concert, when we were exhausted, we called for extra towels and were told to get them ourselves. The TV was broken. The AM staff made up for almost everything.

Liked: The morning staff was great, they almost made up for everything else. I cannot say enough great things about the AM front desk staff.
Disliked: The overnight staff is rude and not accomodating.

Once we complained about the...

Liked: Newly Renovated Room after we complained about the first room they gave us. Staff was friendly
Disliked: First room they put us in the bathroom was filthy mild in tub area. Sleeping area had dirty carpet and dusty walls. Tried to use the pool but it hadn’t been cleaned Dirt inside the pool. The grounds had palm branches on top of the shrubbery and looks like it has been there awhile

Exceptional

I was very pleased with...

Liked: The property was very nice.
Disliked: There is nothing that I didn’t like.

Exceptional

Liked: Under construction. Dusty but other than that very nice staff! Shout out to the midnight manager that got more sausage for my husband!

Transparency Needed

Liked: The room was very clean, the beds were awesome! They slept very well. The variety of breakfast choices was great. The fitness room was a nice touch to help us stay on our healthy lifestyle journey while away from home.
Disliked: For starters, the young lady (Ella) who checked us in was not very pleasant or informative at all! She made us wait for several minutes ( no one else was being waited on!) The other issue that would've been a deal breaker had I known in advance, per Ella, the pool was being renovated. So my little one was very disappointed, to say the least. Nothing in the entire pool area looked like it was being renovated! The pool was fully operable, nothing was disconnected, etc.The ice machine on the 4th floor was broken .Signs apologizing for renovations were everywhere in the building but never posted on the website(s) selling the rooms. Not very transparent.

It was at a convenient...

Liked: The location was near the hospital where family was at. Beds were comfy as always!
Disliked: When I walked into the room it was like walking into a Super 8 and I didn't pay for that. This is the first Hampton in which I stay and kinda regret my decision. The staff was polite to me however they were talking about another guest who apparently had been rude.

Bad

Not worth the price.

Liked: Staff were very friendly and the breakfast was good.
Disliked: Bed was noisy, pillows were flat and very uncomfortable and the bathroom had a weird smell.

Good