Hampton Inn By Hilton And Suites San Marcos Guest Reviews
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0.9 miles from San Marcos centre |
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Amanda Sun, 14 April 2024
Two nights for the total...
Liked: Location good near main roads and restaurants. Breakfast had a wide selection of food. Staff were helpful as first night we were in a room which faced onto the UPS depot and during the night we were woken by numerous beeping sounds and engines of the trucks reversing into the depot. On the morning we asked reception if there was another room we could be moved to and they moved us straight away. Thank you.
Disliked: Room overlooking UPS depot
Curtis Tue, 26 March 2024
Superb
Maritza Sat, 10 February 2024
Horrible customer service!! My first...
Liked: It was close by where my daughter’s dance competition was taking place.
Disliked: When I arrived, the elevators were not working so they offered me to transfer me to the Hilton Garden Inn which I accepted. The Hilton was not as updated as the Hampton but at least they had elevators. At the end of my stay, we noticed we had an additional charge of one night to our credit card like as if we hadn’t shown up!!! I immediately called and they told me it was a mistake since they themselves had transferred me to another hotel and that they would reverse it. Well, it’s been 3 1/2 weeks and they haven’t reversed it!! I’ve been calling and calling and they give me the same story, “My manager is not here but we’ll give him/her the message as soon as he/her shows up…” This is unacceptable!! We were transferred to another hotel because they had inefficient facilities and they have the audacity to charge me like as if I didn’t show up!! To top it off, I’ve been waiting and waiting for the reversal and nothing has been done!! That is called theft and horrible customer service!!
Donna Fri, 2 February 2024
Very disappointed
Liked: Breakfast was fine.
Disliked: The whole situation with the elevators not working.
Lela Thu, 18 January 2024
Loved my accomadations
Liked: It was very good
Lesia Sat, 23 December 2023
Fun and will be great...
Liked: The food for breakfast was great
Disliked: No microwave in room to warm things like bottles for babies
Dawn Sun, 10 December 2023
Superb
Rodney Sat, 11 November 2023
Superb
Susan Fri, 27 October 2023
Lovely staff and clean
Liked: The service was outstanding. The staff is awesome! The room was very clean and comfortable. I felt safe.
Disliked: No real complaints. It is an older building but everything works so can't really complain.
Amy Thu, 26 October 2023
Superb