Very nice hotel. The cost ended up being more than anticipated, but overall, a good trip.

Liked: Good location; friendly staff and nice rooms.
Disliked: Nothing.

Light coming in from door not good. For the price I thought it would be better.

Disliked: Bed and pillows too soft.

Poor

Fantastic location and value.

Liked: Location was fantastic. We walked to most attractions we wanted to see. Breakfast buffet was a bonus, although more fruit would have been nice Comfortable beds.
Disliked: I was overcharged. Reservation says $211.20 plus $31.89 tax = $243.09.My credit card was charged $264.00.I have requested a refund of $20.91.

Poor

Liked: Location
Disliked: Heat/air in room was broken, room was 82 degrees and the air would not turn on at any point. One of the two elevators was broken.

Good

Great scenery and restaurants. Hotel...

Liked: The staff were very friendly and helpful. Also the location by Riverside in the theatre district is amazing
Disliked: Facilities and amenities were quite dated for the price of a stay

Superb

Liked: Any errors, they are willing to accommodate! Communication is key!
Disliked: Hot Breakfast can be a lot better

Exceptional

I will never be staying...

Liked: The location
Disliked: Our room was not ready when we arrived for checkout at 4 pm. So we left for awhile and came back 3 times over the span of 2 hours and there was still no room ready for us. Around 6:30 pm my boyfriend went to the desk and told them we had a show to be at by 8 pm. Miraculously, they had a room “ready.” We went upstairs to it and the room had not been touched yet. It was still dirty from the guests before. I went back to desk and told them and said we need to change and we are leaving but the room needed to be cleaned while we were gone (which was plenty of time since we would be out until bar close). I attempted to call them 3 times while we were out to make sure we did not return to a dirty room and nobody answered. Sure enough, we came back and our room was still not touched 7 hours later. They were able to find us another room so we had to drag all of our stuff to a new room at 2:30 in the morning after being out for a night of fun on our anniversary. I will say the staff was in a bad situation and was handling it the best they could but the lack of professionalism was extremely apparent. On top of that, the next morning I realized I had left my charger in the room we were in the night before and when they let us in to check, that room had still not been touched.

Wouldn’t stay there again if...

Liked: The room wasn’t cleaned well the bathroom had a bloody towel in it. Didn’t have housekeeping come clean it. Had to change rooms anyway because there was no heat in room.
Disliked: The room wasn’t cleaned well the bathroom had a bloody towel in it. Didn’t have housekeeping come clean it. Had to change rooms anyway because there was no heat in room. Breakfast was horrible no microwave in room or floors.