I chose this hotel because of it's location to downtown and because I thought the price was fair. The front desk was very rude upon my arrival. They couldn't find my reservation and looked at me as if it was my fault. It took 20 minutes for them to realize that they should call Booking.com. No apologies for the wait. Didn't inform me of an 'incidentals' or parking fee (I assumed there would be charges) and simply charged my card. TV in the room didn't work. Noisy at night. Upon leaving the hotel I asked for the bill to look over before my card was charged. I received rolled eyes and the front desk girl said 'You mean I can't just charge the Visa on file?'. These reasons sound silly but all added up and my interaction was rather annoying. If the price of the hotel was any higher I would have been super irritated.

Liked: Walking distance from downtown.
Disliked: The front desk staff was extremely rude.

Liked: The staff was so pleasant and the location was perfect.

Very good

Liked: Kat and Karen were great!

Good

Superb

Liked: The bed was like sleeping on a cloud. Staff very friendly.
Disliked: Only complaint, the lighting in the bathroom was not as bright as I would have liked. Shaving could have used a brighter lighting than the defused light from the edges of the mirror. BUT, that's not a deal breaker, still enjoyed my stay.

Horrible stay. Wouldn’t recommend to...

Liked: Close to little Italy.
Disliked: Property did not inform ahead of time renovations were going on. General manager was extremely aggressive and unhelpful. Water shut off halfway through our stay.

Pleasant

Good

It was okay but could...

Liked: I liked it being downtown.
Disliked: Very noisy, heard trafiic outside window. Vagrants wandering property., one tried to bum a ride from my Uber. Restaurant small and limited menu and not open for lunch.

Very good

Liked: Good location, secure, clean, and good staff.
Disliked: Parking is only Valet parking at $50 per night. That’s ridiculous. Won’t be staying here again because of that reason.