Disappointing

Liked: Location
Disliked: Outdated rooms, uncomfortable bed and pillows

Didn't have my reservation and...

Liked: I did not stay here. When I arrived after 12 hours of travel, they did not have my confirmed booking from booking.com. They did not have an available room because they were completely full. I booked the room in February. I was in Manhattan with my bags, tired from travel, and without a place to sleep. Luckily, they had an available room at their sister location.
Disliked: See above

Disappointing

Liked: Location
Disliked: The room wasn't cleaned well

Exceptional

Would highly recommend.

Liked: Room was very large for NY standards. Located next to a metro line 6, I believe at the end of the block.

Great hotel, Great Location, Friendly...

Liked: The staff was wonderful! Both Romeo and Sammy were very helpful in assisting us in navigating throughout the city. The room was very clean and spacious. The location was about 7 blocks from Times Square, great scenic walk to Times Square. We would definitely stay here again!
Disliked: A microwave in the room or on the main floor would have been helpful.

Very good

Superb

Cosy hotel at the heart...

Liked: Location was perfect. Great attractions nearby. Different metro lines are around for easy transportation. Hotel is compact and easy to enter, exit. Room was spacious for a NYC hotel.
Disliked: We stayed 7 nights. The first night we had to stay at a room which was not nice. They said there was not available room and they moved us to our original room one day later. This is understandable but I shouldn’t have paid the same price for the first night.