Fairfield Inn & Suites by Marriott New York Manhattan/Chelsea Guest Reviews
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1.9 miles from New York City centre |
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Olena Sat, 23 March 2024
Exceptional
Liked: Flowers on a street
Nick Wed, 20 March 2024
Clean, comfy room, great location,...
Liked: Location was the big thing, close to everything I wanted to see.
Disliked: Breakfast was poor. Hated the plastic cutlery and paper plates. Cooked breakfast had very few choices, scrambled eggs (good), boiled eggs (cold), some sort of meat - day 1 bacon (ok), day 2, some sort of burger (awful), day 3, Canadian Bacon, which was like smoked ham (didn't even try it), the only other thing was potato wedges, but only on day 1 and they were cold. Toast machine was good, but trying to butter toast with a plastic knife was a pain and trying to cut the toast with said knife was even harder. There was cereals and waffles, but I didn't try them. There was fruit, I took a banana once to eat later, but when I came to eat it, it was black and rotting through the middle. Tea and coffee was ok, but there was no hot water for tea left when I tried on the last day.
Abdul Tue, 19 March 2024
Not good
Liked: The location was good
Disliked: The staff didn’t care about the customers, they denied me water bottles which were supposed to be free because it was 10pm in the night and asked to get them in the morning
Danna Mon, 18 March 2024
Amazing experience
Liked: Excellent customer service, their staff is really kind (we had the pleasure to interact with Tina and she was absolutely amazing with us), all hotel is really clean, comfy beds!
Disliked: Everything was excellent
Kacper Sun, 17 March 2024
Exceptional
Nancy Sun, 17 March 2024
Staff were very kind.
Liked: It was delicious!!
Disliked: We didn't have hot water on March 12th. As a result, I was told the hotel was going to reimburse us for that night and give us points. Then when I called today to follow up on being charged for that night after being told we weren't going to. I was then told we were only going to be given points.
Maria Tue, 12 March 2024
Good experience and the location...
Melissa Tue, 12 March 2024
Perfect location and price was...
Liked: Staff were excellent, friendly and helpful. I was upgraded.
Steve Mon, 11 March 2024
Great place
Liked: Great staff
Allison Mon, 11 March 2024
It was wonderful.
Liked: The location. Some of the staff were really helpful and nice.
Disliked: The room was really cold and no way to adjust the heat.