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Extended Stay America Suites - Richmond - West End - I-64 eef - (855) 329-0862
Extended Stay America Suites - Richmond - West End - I-64, 10961 W. Broad Street, Henrico, VA -(855) 329-0862
Area: Innsbrook
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BOOK ONLINE OR CALL - (855) 329-0862
2.75
HOTEL RATING: 
OKAY
2.75 out of 5 (833 Ratings)
0.7 miles from Henrico centre
BOOK ONLINE OR CALL - (855) 329-0862
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Hotel Description
This Extended Stay America - Richmond - West End - I-64 is located in Glen Allen and especially designed for longer stays with all rooms featuring a fully equipped kitchen. The hotel offers free WiFi and a 24-hour front desk. Every kitchen at Extended Stay America - Richmond - West End - I-64 is equipped with a stovetop microwave and a fridge. The hotel also provides guests with laundry and ironing facilities and upgraded bedding with extra pillows. A free grab-and-go breakfast including breakfast bars muffins hot cereal coffee and tea is served every morning. Weekly housekeeping services are provided for free and daily provided for a fee; towels and linen exchanged at the front desk. The property offers free onsite parking. Attractions within close proximity to the hotel include the Short Pump Town Center the Bowl America and the Regal Entertainment Theater.

Check-in time: 15:00   Check-out time: 11:00
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7
1 room
7
2 guests
Amenities View More
y
Free Internet
x
Free Breakfast
j
Free Parking
w
Non Smoking
r
Pets Allowed
q
Accessible
u
Swimming Pool
E
Fitness Center
A
Business Center
B
Airport Shuttle
Other Amenities
` Free Breakfast
` Free Parking
` Meeting/Banquet Facilities
` Safety Deposit Box
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Elevator
` Hair dryer
` Bathtub
` Microwave
` Kitchenette
` Coffee/tea maker
` Refrigerator
` Heating
` Shared kitchen
` Wheelchair accessible
` On-site parking
` vending machine
` telephone
` alarm clock
` kitchenware
` Family Rooms
` Free Wi-Fi
` Kitchen
` English
` Non-Smoking Rooms Available
` Smoke alarms
` Guests can opt-out of daily cleaning service
` Staff follow all safety protocols as directed by local authorities
` Shared stationery such as printed menus, magazines, pens, and paper removed
` First aid kit available
` Cashless payment available
` Hand sanitizer in guest accommodation and key areas
` Hygiene certification
` Sterilizing equipment
` Staff trained in safety protocol
` Food delivery
` Daily disinfection
` Facilities for disabled guests available
` Ironing amenities
` Laundry services
` Non-smoking property
` Separate shower/bathtub
` Spa services
` Toiletries provided
` TV & Movies/Shows
` Physical/social distancing guidelines
` Protective screen or physical barriers in appropriate areas
` Air conditioning in public area
` Heating in public area
` Desk/workspace available
` Cleaning products available
` Pets allowed (charges may apply)

Extended Stay America Suites - Richmond - West End - I-64 Guest Reviews

Overall Average Score: 
Okay (2.75 out of 5)

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5

Exceptional - 5.0 out of 5

Crystal Sun, 21 April 2024

Exceptional

5

Exceptional - 5.0 out of 5

Crystal Sun, 21 April 2024

Exceptional

Liked: The manager is always amazing, the staff is the most friendly and I always know what to expect when I book a stay here.
Disliked: I don't have any complaints

0.5

Poor - 0.5 out of 5

Dawn Sat, 20 April 2024

Never Again!

Liked: I liked the location.
Disliked: I had to be switched to another room upon arrival due to broken phone and smoke detector continuing to beep. The 2nd room had a very old sunken in bed that hurt my back so bad I could hardly walk by the end of my stay. I asked for 2 extra wash cloths the last night of my stay and was told they didn't have any. I also used a dampened paper towel to get something off the floor only to find the floor was black with dirt like it hadn't been mopped in months. I tried the dampened paper towel in several places in the room to see if the rest of the room was dirty as well, which it was. I told the front desk and was told they would get it cleaned, which never happened. I made a video showing the filth. I also pointed out whoever stayed in that room before me had smoked in it as I could smell it. I also found a plastic wrapper from a cigar on the dresser, which I pointed out to the front desk. I also pointed out to the front desk that people keep smoking Marijuana and cigarettes all in the entrance ways and hallways. It was disgusting! I'm allergic to Marijuana smoke and get a headache instantly and will also get blisters on my top lip if it was very strong.. I will NEVER stay at this hotel again. One of the nights of my stay, I was awakend at 1am with the fire alarm blaring until the fire department could arrive, investigate, then finally disengage the alarm.

0.5

Poor - 0.5 out of 5

Rachelle Thu, 18 April 2024

Bad

5

Exceptional - 5.0 out of 5

Antonio Wed, 17 April 2024

Exceptional

5

Exceptional - 5.0 out of 5

Crystal Tue, 16 April 2024

Home away from home

Liked: The manager at the front desk is amazing and she is super sweet and accommodating with early check in. I love it here, she and her staff are the nicest people.
Disliked: There isn't anything negative I can say.

5

Exceptional - 5.0 out of 5

Jihad Thu, 11 April 2024

Exceptional

1

Poor - 1.0 out of 5

Jacques Mon, 1 April 2024

Not a good experience at...

Liked: Location
Disliked: The room not clean bathroom terrible and the smell was undescribalbe. . Felt unsafe.

3.5

Good - 3.5 out of 5

Walter Fri, 29 March 2024

Good

2.5

Fair - 2.5 out of 5

Reginald Fri, 29 March 2024

Passable

Liked: The location was fine.
Disliked: It was very drafty and the tub in the bathroom was not clean.

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Extended Stay America Suites - Richmond - West End - I-64 10961 W. Broad Street, Henrico, VA