Embassy Suites by Hilton Palm Desert Guest Reviews
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2.3 miles from Palm Desert centre |
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Helen Fri, 12 April 2024
It was fine considering my...
Liked: The location, courtyard & lobby
Disliked: The rooms were a bit tired. The sofa in the living area squeaked every time you moved.
Catherine Thu, 11 April 2024
Very good
Precious Fri, 5 April 2024
Liked: The breakfast, happy hour, decor, the location to all shops and eateries.
Disliked: The lack of things working such as the air conditioner, remote control, and telephones in the room. Not able to get in contact with staff properly.
Diane Thu, 4 April 2024
Exceptional
Mo'nae Thu, 4 April 2024
Wish it was a better...
Liked: Breakfast and the Pool. The Hostess, BENJI was dealing with crisis after crisis and I Liked and Respected his manner of keeping his composure. Much Respect. Bravo Zulu.
Disliked: The ROOM and my Check-In process.Had reservations and was told my room was given away. Hostess checked me into a room that was scheduled to receive maintenance done to it. And it looked like it. Carpets severly stained and upon entering room there was two canisters of trash in the bathroom and the toilet was CLOGGED. Informed Front Desk, it took 1hour and 8min for maintenance to come unclog. Had to leave and go off site to use the restroom. Also, house keeping NEVER came to clean the room or ask if we needed any services like towels,toilet tissue etc. Embassy Suites was a beautiful hotel.I just wished I could have had a better experience to really enjoy my vacation.
Carolyn Wed, 3 April 2024
Bad experience mentioned above.
Liked: Breakfast was good.
Disliked: The property was filthy. Room had new carpet with wrinkles in it. Tub was dirty. Corners of bathroom were dirty. One bar of soap for two sinks. No extra towels. Everything was budget. Will never stay there again. Knew it had been remodeled so thought it would be better than when we stayed before several years ago. It was worse. Sidewalks were dirty and even if work is still being done they should clean up a bit. I'm a travel agent and will never refer a client there. Hilton should care more about their properties.
Verified Hotel Guest Tue, 2 April 2024
Liked: Nice desk staff
Disliked: No dailyroom cleaning Bad climate control Bad room odor Bad TV system including bad remote controls Horrible free breakfasts, and cleaned out by 8:15 and closed at 9 Nothing g
Robert Sat, 30 March 2024
Good
Liked: Good location, quiet … good views … food was good too !
Collin Sat, 30 March 2024
Superb
Jocelyn Sat, 30 March 2024
Needs renovations
Liked: Staff is amazing.
Disliked: This hotel needs to be renovated inside and out. I couldn't believe that Hilton would allow a property to fall into such disrepair. On the other hand, the employees are the best! Housekeeping and maintenance managed to respond to my requests, the front desk staff was always friendly, and the staff working in the reception/eating area kept the area fully stocked and well organized.