Exceptional

Very poor

Disliked: Room was very bad. Couch wae very uncomfortable. Could not sit on it. Furniture was like something out of goodwill. The environment was bad . We stayed at other EBs that where alot better. Sorry.

It was fine considering my...

Liked: The location, courtyard & lobby
Disliked: The rooms were a bit tired. The sofa in the living area squeaked every time you moved.

Very good

Liked: The breakfast, happy hour, decor, the location to all shops and eateries.
Disliked: The lack of things working such as the air conditioner, remote control, and telephones in the room. Not able to get in contact with staff properly.

Exceptional

Wish it was a better...

Liked: Breakfast and the Pool. The Hostess, BENJI was dealing with crisis after crisis and I Liked and Respected his manner of keeping his composure. Much Respect. Bravo Zulu.
Disliked: The ROOM and my Check-In process.Had reservations and was told my room was given away. Hostess checked me into a room that was scheduled to receive maintenance done to it. And it looked like it. Carpets severly stained and upon entering room there was two canisters of trash in the bathroom and the toilet was CLOGGED. Informed Front Desk, it took 1hour and 8min for maintenance to come unclog. Had to leave and go off site to use the restroom. Also, house keeping NEVER came to clean the room or ask if we needed any services like towels,toilet tissue etc. Embassy Suites was a beautiful hotel.I just wished I could have had a better experience to really enjoy my vacation.

Bad experience mentioned above.

Liked: Breakfast was good.
Disliked: The property was filthy. Room had new carpet with wrinkles in it. Tub was dirty. Corners of bathroom were dirty. One bar of soap for two sinks. No extra towels. Everything was budget. Will never stay there again. Knew it had been remodeled so thought it would be better than when we stayed before several years ago. It was worse. Sidewalks were dirty and even if work is still being done they should clean up a bit. I'm a travel agent and will never refer a client there. Hilton should care more about their properties.

Liked: Nice desk staff
Disliked: No dailyroom cleaning Bad climate control Bad room odor Bad TV system including bad remote controls Horrible free breakfasts, and cleaned out by 8:15 and closed at 9 Nothing g