Embassy Suites by Hilton New Orleans, New Orleans

Liked: We stay in New Orleans a good bit and have never found a hotel that we'd recommend, but I'd definitely recommend this one and will probably stay at it again next time we go! Love happy hour and breakfast, great atmosphere and location. Love the room suites. Highly recommend!
Disliked: Small pool.

Average

Liked: Location and breakfast were the plus points od my stay.
Disliked: The hotel does not clean until and unless you make request at the front desk. This is a first for me. As a result more than 50% of the time, my room was not unclean.

Kitchen. At and food great....

Liked: FromA friend
Disliked: Aged

Not a great experience, considering...

Liked: The location and breakfast options were great.
Disliked: The customer service was terrible. Front desk is not friendly at all. We ran out of shampoo and shower gel on day one and we’re told there is no more. No offer for the next day. We had to keep asking. It finally got replaced on our last day. We asked for more pillows twice and if you don’t ask before 5 o’clock, there is no one there to get them for you until the next morning. I even offered to come down and get them. They said their team is gone.

Exceptional

This guest did not leave comments about this hotel.

Overall had a great time

Liked: The personal at the front door were outstanding. Breakfast chief was phenomenal.
Disliked: Ice machine on my floor was out of service

Good location. Poor service. Unpleasant...

Liked: Proximity to the convention center. The space could have been really good and comfortable.
Disliked: The floor was so dirty it made my feet black - and my child. The hot water barely came out as a trickle. Taking a shower was unpleasant. By the time I filled the bathtub up to bathe my son the water was cold. The staff did not respond well and were poor communicators. They tried to fix the water one day and made it worse. The next day they never came - to find out that the rain had caused flooding. They could have let us know. Breakfast was poor with runny eggs.