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DoubleTree By Hilton Hotel San Antonio Downtown eeef - (855) 270-4339
DoubleTree By Hilton Hotel San Antonio Downtown, 502 W. Cesar E. Chavez, San Antonio, TX -(855) 270-4339
Area: Market Square Area
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BOOK ONLINE OR CALL - (855) 270-4339
3.85
HOTEL RATING: 
GOOD
3.85 out of 5 (1574 Ratings)
0.6 miles from San Antonio centre
BOOK ONLINE OR CALL - (855) 270-4339
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Hotel Description
This San Antonio Texas hotel offers on-site dining at the Ventana's Bistro. The San Antonio River Walk is within walking distance of the hotel. Guest rooms at the Doubletree Hotel San Antonio Downtown offer a coffee maker and a work desk. The rooms also feature in-room movies. A fitness room is on-site at the San Antonio Downtown Doubletree Hotel. The hotel offers room service and dry-cleaning services along with baggage storage. The University of Texas at San Antonio is a short walk from the Doubletree Hotel San Antonio. Lackland Air Force Base is a short drive from the hotel.

Check-in time: 16:00   Check-out time: 12:00
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7
1 room
7
2 guests
Amenities View More
u
Swimming Pool
E
Fitness Center
B
Airport Shuttle
w
Non Smoking
r
Pets Allowed
q
Accessible
y
Free Internet
x
Free Breakfast
j
Free Parking
A
Business Center
Other Amenities
` Pets Allowed
` Restaurant
` Swimming Pool
` Laundry
` Meeting/Banquet Facilities
` Parking
` Air Conditioning
` Bar
` 24-Hour Front Desk
` Express Check-In/Check-Out
` Internet services
` Non-smoking throughout
` ATM/cash machine on site
` Heating
` Luggage storage
` WiFi
` Shuttle service (free)
` Wheelchair accessible
` Private parking
` outdoor pool
` shuttle service
` Accessible parking
` Facilities for Disabled Guests
` Non-smoking Rooms
` Fitness centre
` Lift
` Paid WiFi
` Fitness
` Smoke alarms
` CCTV in common areas
` Fire extinguishers
` Use of cleaning chemicals that are effective against Coronavirus
` Staff follow all safety protocols as directed by local authorities
` Cashless payment available
` Screens or physical barriers placed between staff and guests in appropriate areas
` Linens, towels and laundry washed in accordance with local authority guidelines
` Guest accommodation is disinfected between stays
` Physical distancing in dining areas
` All plates, cutlery, glasses and other tableware have been sanitized
` Physical distancing rules followed
` Guests have the option to cancel any cleaning services for their accommodation during their stay
` Face masks for guests available
` Parking on site

DoubleTree By Hilton Hotel San Antonio Downtown Guest Reviews

Overall Average Score: 
Good (3.85 out of 5)

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5

Exceptional - 5.0 out of 5

Blanca Thu, 21 March 2024

Very nice and we had...

Liked: Everything was so nice everyone was nice very helpful
Disliked: N/A

3.5

Good - 3.5 out of 5

Gonzalez Mon, 18 March 2024

Good

Liked: We liked the room We liked the room and the hotel, although I feel it needed a bit more care and maintenance, but otherwise everything was fine. It was a very good stay.
Disliked: We didn't like the receptionists very much; we felt there wasn't much willingness to assist. They spoke very quickly and with annoyance, showing no willingness to offer further explanation for any questions we asked. There was a small incident with a delivery we ordered; three deliveries arrived with very short intervals, about 5 minutes apart. I decided to wait to pick up all three bags, but when I went down, I was told they didn't have them, that they had been taken away, and they didn't know which room they were for. So, I waited and waited, already annoyed. Eventually, another person came out from a back office with the three bags in hand. They didn't apologize, and it felt like they wanted to keep them. Fortunately, I waited until they resolved the issue.

5

Exceptional - 5.0 out of 5

Susan Tue, 12 March 2024

Pleasant staff and clean

3

Pleasant - 3.0 out of 5

Martin Sun, 10 March 2024

Pleasant

3.5

Good - 3.5 out of 5

Michelle Wed, 6 March 2024

Good

5

Exceptional - 5.0 out of 5

Rebecca Wed, 6 March 2024

Great spot not too far...

Liked: Staff was friendly and helpful. They had a snack toiletry area if you needed anything. Nice clean hotel and room.

5

Exceptional - 5.0 out of 5

Humberto Tue, 5 March 2024

Exceptional

2

Disappointing - 2.0 out of 5

Kayla Mon, 4 March 2024

Disappointing

Liked: The hotel itself was nice and I did appreciate they had a parking garage.
Disliked: The staff wasn't very welcoming or social didn't even get a cookie offered to me, they just seemed like they were there to get a paycheck. Location said downtown but we still had to drive to anything we wanted to do downtown like thw rover walk, restaurants, shopping. The room was so hot I was up all night long messing with the thermostat to try and get it semi comfortable... it never happened. The bed wasn't bad but the pillows sucked. The have a restaurant on site but it's pricey and the pictures they had posted were not appealing. Elevator is out of code date as well which isn't a huge thing it just expired but I still hope they get that inspected. Parking garage on site is a plus but having to pay for thw parking sucks. At the price per room per night it should be included. When checking out the young lady did offer a smile but still not very social able.

2

Disappointing - 2.0 out of 5

Molly Sat, 2 March 2024

Annoying.

Liked: Was very clean and smelled fresh.
Disliked: Restaurant was a joke. Waited 35 mins for food and then they come back and ask if we wanted to order after we already did. Waitress didn’t put in our order. I gave up. And just door dashed chic fil a

5

Exceptional - 5.0 out of 5

Michelle Sat, 2 March 2024

Great hotel for a short...

Liked: Nice room but restaurant was pricy.
Disliked: The high prices at the restaurant/bar.

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DoubleTree By Hilton Hotel San Antonio Downtown 502 W. Cesar E. Chavez, San Antonio, TX