DoubleTree By Hilton Hotel San Antonio Downtown Guest Reviews
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0.6 miles from San Antonio centre |
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Blanca Thu, 21 March 2024
Very nice and we had...
Liked: Everything was so nice everyone was nice very helpful
Disliked: N/A
Gonzalez Mon, 18 March 2024
Good
Liked: We liked the room We liked the room and the hotel, although I feel it needed a bit more care and maintenance, but otherwise everything was fine. It was a very good stay.
Disliked: We didn't like the receptionists very much; we felt there wasn't much willingness to assist. They spoke very quickly and with annoyance, showing no willingness to offer further explanation for any questions we asked. There was a small incident with a delivery we ordered; three deliveries arrived with very short intervals, about 5 minutes apart. I decided to wait to pick up all three bags, but when I went down, I was told they didn't have them, that they had been taken away, and they didn't know which room they were for. So, I waited and waited, already annoyed. Eventually, another person came out from a back office with the three bags in hand. They didn't apologize, and it felt like they wanted to keep them. Fortunately, I waited until they resolved the issue.
Susan Tue, 12 March 2024
Pleasant staff and clean
Martin Sun, 10 March 2024
Pleasant
Michelle Wed, 6 March 2024
Good
Rebecca Wed, 6 March 2024
Great spot not too far...
Liked: Staff was friendly and helpful. They had a snack toiletry area if you needed anything. Nice clean hotel and room.
Humberto Tue, 5 March 2024
Exceptional
Kayla Mon, 4 March 2024
Disappointing
Liked: The hotel itself was nice and I did appreciate they had a parking garage.
Disliked: The staff wasn't very welcoming or social didn't even get a cookie offered to me, they just seemed like they were there to get a paycheck. Location said downtown but we still had to drive to anything we wanted to do downtown like thw rover walk, restaurants, shopping. The room was so hot I was up all night long messing with the thermostat to try and get it semi comfortable... it never happened. The bed wasn't bad but the pillows sucked. The have a restaurant on site but it's pricey and the pictures they had posted were not appealing. Elevator is out of code date as well which isn't a huge thing it just expired but I still hope they get that inspected. Parking garage on site is a plus but having to pay for thw parking sucks. At the price per room per night it should be included. When checking out the young lady did offer a smile but still not very social able.
Molly Sat, 2 March 2024
Annoying.
Liked: Was very clean and smelled fresh.
Disliked: Restaurant was a joke. Waited 35 mins for food and then they come back and ask if we wanted to order after we already did. Waitress didn’t put in our order. I gave up. And just door dashed chic fil a
Michelle Sat, 2 March 2024
Great hotel for a short...
Liked: Nice room but restaurant was pricy.
Disliked: The high prices at the restaurant/bar.