Bad

Excellent stay and great amenities....

Great Stay

Liked: Great place to stay!

Exceptional

It was beautiful until the...

Liked: I love the location and the amenities. When we first booked and arrived we thought we were going to have the greatest experience until the end of the trip. On the morning of checkout day at 9 AM. We got a surprise visit from one of the housekeeping staff members. We were still asleep, and in our bed. We were awaken by the terrifying realization that someone was coming into our room unannounced. My husband jumped out of bed terrified that someone would come into the most private state we were in. We take our privacy very seriously and couldn’t understand why someone was coming in. Thankfully we had used the security lock and had help the unknown intruder from coming In. I quickly put on clothes and walked outside… I asked the lady at the door “ what was happening?”. She said in a broken English “no it’s okay… sorry”. I said what do you mean… she mentioned that front office had told her that the room was already checked out, and she had made a mistake. I said. “ That’s terrible misinformation and miscommunication from you all… this can not be happening. And went back to my room. Three seconds later, the phone was ringing, and my husband answered… he was asked if we were OK and that someone had reported an incident with one of the staff. my husband said we were OK. We were just really concerned about them walking in without knocking and waiting for an answer…. After experiencing such an unfortunate event, we gathered our belongings and made our way downstairs to check out….At check out I noticed a small note on the counter that stated “ my nameAnd room #- yelled at house keeping staff.” Right when I thought things could’ve not gotten any worse. it was such a ridiculous thing because I realize in that instant that the housekeeping individual had reported the incident and reported that I had yelled at her instead of stating what she did: I am completely appalled, and completely disrespected by her actions. We had such a beautiful time until the end… unfortunate!!
Disliked: The manager had nothing to say there is no one there that could help us with what happened and they failed us and our privacy. Completely horrible.

Superb

Exceptional

Very good

Good

Liked: Location
Disliked: Cleanliness