Courtyard by Marriott New York Manhattan/Times Square Guest Reviews
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0.4 miles from New York City centre |
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Jae Sun, 24 March 2024
it was a good place...
Liked: location and two beds
Disliked: cost was a bit high
Muhammad Sat, 23 March 2024
Good
Syeda Thu, 21 March 2024
Lovely stay
Liked: Location is great.
Disliked: Undergoing works, so looks a little off
Susanne Thu, 21 March 2024
Pleasant
Liked: The room was very large. Bed was comfortable.
Disliked: the shower is old and the curtain does not keep the water from spoiling over the floor.
Joanna Tue, 19 March 2024
Very good
Kotaro Mon, 18 March 2024
Exceptional
Tracy Sat, 16 March 2024
Nice hotel!
Liked: Conveniently located to theater district, valet service, breakfast included and delicious, scan room key elevator service, room very clean, concierge welcomed us more than the front desk, beds very comfy, awesome shower
Disliked: They were remodeling, front desk didn’t provide WIFI at check-in nor non-sufficient instructions on how the breakfast tickets worked, unsightly view of roof and had lots of trash on it
Ester Thu, 14 March 2024
A great choice for a...
Liked: The location is excellent. There are multiple subway stations nearby, many restaurant and cafe options, and it is within a 10 minute walk to many attractions, including the Empire State, Times Square, and across the New York Public Library. The rooms are spacious and clean, and room service is great.
Disliked: We stayed at a double room, with 2 full beds. It does fit 4 people, as advertised by the hotel; however, the beds are small, and it can start a tug-of-war game to see who gets the most bedsheets. It did fit our needs for the weekend.
No Wed, 13 March 2024
Superb
Liked: Good location and comfortable bed
Disliked: Despite booking a king bedroom, I was allocated a twin room upon arrival, which was extremely disappointing. Furthermore, I was informed that there were no available king rooms despite it being only 4 PM. This situation was exacerbated by the fact that the body wash container was empty, leaving me no choice but to use soap for showering.Additionally, I was taken aback when I was informed that booking through Booking.com instead of the hotel's official website was a factor in the room allocation. This raised questions about the benefits of using Booking.com for future reservations. As someone who values budget-friendly options for business trips, I chose Booking.com to make a cost-effective reservation using company funds. It is disheartening to encounter such issues, especially when it concerns the expenditure of company funds. I hope that my experience was an isolated incident and not reflective of Courtyard hotel's official stance. It's important for establishments to understand that some guests may prefer to stay within budget constraints while still enjoying the amenities of their preferred hotel chain. I hope that Courtyard hotel takes steps to address these issues to ensure a more pleasant experience for future guests. I missed the Courtyard Hotel's own survey period, so I am leaving a detailed review here.
Jobeetha Tue, 12 March 2024
Pleasant
Liked: Rooms were neat, house keeping staff and staff who stored luggage and assisted with taxi booking were very very helpful ( Jason and Another staff).Reception staff except the one who checked me in were good.The location of the hotel is excellent ( the only reason I would recommend this hotel )
Disliked: the lady wearing a mask who checked me in was RUDE !!! I don’t know her name.the staff at the restaurant Nosh were arrogant.The food provided is too bland and poor. Travelers from the Middle East and Europe will be totally disappointed with the rationed breakfast provided by the hotel.