Liked: I loved everything;

We had paid for a 2 bed room in advance 2 months ago. When we arrived, we were told that they were sold out of rooms, and we were stuck with a 1 bed room for 2 guest because we were not a "platinum" guest member. I personally do not care what rank I have with Marriott, I should have gotten what I paid for. Hotel lobby person came to our room at 9, and moved us to the correct room because of a cancelation. Very inconvenient, since we were preparing for bed after a long drive.

Liked: Hotel clerk came to the room to bring snacks and drinks.
Disliked: Did not get the room that I had paid for.

Worst facility I have stayed at in years! The staff was the worst I have ever encountered - didn't have a clue what was going on, inconsiderate and obviously uneducated. There did not know where they were in relation to any Memphis sights and couldn't give directions to something three blocks away. Rebecca, the manager, was worse - not at all helpful in resolving issues! The room was not clean; fungi in the toilet and tub; the bedroom area was not sanitary and had not been cleaned; unknown spots and stains on the bedding; someone's garbage still in the waste baskets and toilet area; the indoor pool was closed for whatever reason and the breakfast bar was disgustingly nasty with unclean tables from the night before and the person in charge was horrible. When in the Memphis area, I would sleep in my car rather than stay in this pitiful facility - rude, crude and pathetic staff including Rebecca the manager. Charged $3.00 for a bag of Cheetos. Got no co-operation with a reservation change because I had a late check-in due to weather related conditions delaying me in Houston TX. I hope no one ever asks me for a recommendation - I would NEVER stay here again.

Liked: Can't think of one.
Disliked: Poor from start to finish.

Great hotel and great location to < a href="/venue-hotels/mike-rose-soccer-complex-hotels/303646">Mike Rose soccer complex. The breakfast was very good as well. Staff very friendly.

Liked: Good location and kids loved indoor pool.

Top 5

Liked: I loved the hotel as a whole.
Disliked: N/A

Liked: no stairs
Disliked: the kuerig coffee pods didn't work

Disliked: the desk help was not able to switch credit cards for payment.

Liked: Bed was comfortable. Our room was up to date, although a huge shower tile near the drain was standing on its end and leaning against the wall instead of lying on its side.
Disliked: Bait and switch. We booked this hotel for its indoor pool, at a significantly higher price and less convenient location than other options. When we arrived, we learned that the pool was closed for "renovations". Do not advertise amenities you don't have!

Liked: Extremely pleased with room, clean also smelled good!
Disliked: The air conditioner didnt work, the first night the room didnt seem as cold the next night we realized the floor unit was blowing cold air and wall unit didnt work. The hotel offered to move us but we were leaving the next morning.

Perfect

Exceptional

Probably wont return.

Liked: Close to our medical destination.
Disliked: There was no continental breakfast and menu items were very high. Mildew in the window sill. Water faucet at sink didnt work correctly. Door was extremely hard to open.

Probably won’t return.

Liked: Close to our medical destination.
Disliked: There was no continental breakfast and menu items were very high.Mildew in the window sill. Water faucet at sink didn’t work correctly. Door was extremely hard to open.