Courtyard by Marriott Memphis Germantown Guest Reviews
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1.9 miles from Germantown centre |
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Andrea, Fayetteville, visiting Agricenter International Tue, 1 October 2019
Liked: I loved everything;
Mary T, Clarksville Mon, 11 April 2016
We had paid for a 2 bed room in advance 2 months ago. When we arrived, we were told that they were sold out of rooms, and we were stuck with a 1 bed room for 2 guest because we were not a "platinum" guest member. I personally do not care what rank I have with Marriott, I should have gotten what I paid for. Hotel lobby person came to our room at 9, and moved us to the correct room because of a cancelation. Very inconvenient, since we were preparing for bed after a long drive.
Liked: Hotel clerk came to the room to bring snacks and drinks.
Disliked: Did not get the room that I had paid for.
Ken, Germantown TN, visiting Agricenter Show Place Arena Mon, 17 February 2014
Worst facility I have stayed at in years! The staff was the worst I have ever encountered - didn't have a clue what was going on, inconsiderate and obviously uneducated. There did not know where they were in relation to any Memphis sights and couldn't give directions to something three blocks away. Rebecca, the manager, was worse - not at all helpful in resolving issues! The room was not clean; fungi in the toilet and tub; the bedroom area was not sanitary and had not been cleaned; unknown spots and stains on the bedding; someone's garbage still in the waste baskets and toilet area; the indoor pool was closed for whatever reason and the breakfast bar was disgustingly nasty with unclean tables from the night before and the person in charge was horrible. When in the Memphis area, I would sleep in my car rather than stay in this pitiful facility - rude, crude and pathetic staff including Rebecca the manager. Charged $3.00 for a bag of Cheetos. Got no co-operation with a reservation change because I had a late check-in due to weather related conditions delaying me in Houston TX. I hope no one ever asks me for a recommendation - I would NEVER stay here again.
Liked: Can't think of one.
Disliked: Poor from start to finish.
Soccer mom, Little Rock Wed, 7 March 2012
Great hotel and great location to < a href="/venue-hotels/mike-rose-soccer-complex-hotels/303646">Mike Rose soccer complex. The breakfast was very good as well. Staff very friendly.
Liked: Good location and kids loved indoor pool.
Omar Thu, 15 February 2024
Top 5
Liked: I loved the hotel as a whole.
Disliked: N/A
Verified Hotel Guest Sat, 13 January 2024
Liked: Bed was comfortable. Our room was up to date, although a huge shower tile near the drain was standing on its end and leaning against the wall instead of lying on its side.
Disliked: Bait and switch. We booked this hotel for its indoor pool, at a significantly higher price and less convenient location than other options. When we arrived, we learned that the pool was closed for "renovations". Do not advertise amenities you don't have!
Verified Hotel Guest Wed, 20 December 2023
Liked: Extremely pleased with room, clean also smelled good!
Disliked: The air conditioner didnt work, the first night the room didnt seem as cold the next night we realized the floor unit was blowing cold air and wall unit didnt work. The hotel offered to move us but we were leaving the next morning.
Eliza Thu, 5 October 2023
Perfect
Eliza Thu, 5 October 2023
Exceptional
Linda Wed, 4 October 2023
Probably wont return.
Liked: Close to our medical destination.
Disliked: There was no continental breakfast and menu items were very high. Mildew in the window sill. Water faucet at sink didnt work correctly. Door was extremely hard to open.
Linda Wed, 4 October 2023
Probably won’t return.
Liked: Close to our medical destination.
Disliked: There was no continental breakfast and menu items were very high.Mildew in the window sill. Water faucet at sink didn’t work correctly. Door was extremely hard to open.
Vickilynn Tue, 5 September 2023
Great stay in a safe location!
Liked: Safe location. Staff was very helpful and friendly.
Disliked: The a/c doesnt get as cold as Id like but that was the only issue.
Vickilynn Tue, 5 September 2023
Great stay in a safe...
Liked: Safe location. Staff was very helpful and friendly.
Disliked: The a/c doesn’t get as cold as I’d like but that was the only issue.
Anonymous Sat, 29 July 2023
I will visit again.
Liked: The cleanliness and the location
Disliked: The friendly staff