Very good

Liked: The parking situation for Charlottesville was reasonably priced and very convenient. I have a parent being treated at UVA. The staff was so professional, kind and accommodating. That meant a great deal to us during a stressful time for the family.
Disliked: Our room was clean, but the toilet and shower area looks tired. The grout was clumpy with a touch of mildew hiding beneath it and there were a few cracked floor tiles. Because it was clean, it was easy to overlook.

Exceptional

Solid.

Liked: The Starbucks type operation was good. Very friendly and the limited menu met our needs. I also liked the fitness center...clearly above average.
Disliked: The parking garage entrance design is horrible. It forced us to get out of our car to use the room key to open the gate. Very inconvenient.

Great staff, facilities need attention

Liked: Proximity to UVA was great. I liked having the sofa area in the room and a refrigerator. The staff were wonderful - very nice and helpful and check-in and out was easy.
Disliked: It smelled like smoke, both cigarette and weed. It needs a deep clean. Our shower had visible mold. The linens were old, worn out, and scratchy and came off the corners of the bed during the night. And, the bottles in the shower all said the same thing “39 North”. No clue what was what.

Exceptional

Very good

Exceptional

It was decent but I...

Liked: The front desk staff was nice and easy to work with.
Disliked: - laundry room should have a quarter machine- the bistro was somehow always closed- there should be special rates for people staying at the hotel because of loved ones in the hospital - better toilet paper- more than 2 towels per room- should at least be 4

Exceptional