Country Inn & Suites by Radisson Chanhassen MN, Chanhassen

Comfortable, homely and a delight to stay at the Country Inn & Suites. The beds are cozy and the rooms are stocked with everything you want: separate restroom, refrigerator, microwave and sink! Nice pool and hot tub as well as a hot breakfast. The best part was that you could walk to the Dinner Theater and on your way could stop in the lounge and enjoy a drink and listen to karaoke! Great time was had by all - this was our second stay and will stay many more times in the future!

Good

Liked: Loved the location. Hotel has great bones/layout with pool and eating area and patio. You can tell it used to be very very nice.
Disliked: Our room had ants. The bathroom had a few black hairs on the floor like it hadn’t been clesned well. The couch in our room was old and ripped. We put a sheet on it before we sat on it.

Superb

Good

Clean but getting old, staff...

Liked: Staff was awesome, especially V.
Disliked: The facility just isn't being kept up and it's age is really showing...it needs a solid deep cleaning and some items are ready for replacement. Shampoo or replace carpets, appliances like coffee makers and fridges need servicing. It looks like the staff does a great job with the tools and time they are given.

I will always choose this...

Liked: A big thank you to Vanisha (I hope I remembered her name correctly). She was at the front desk on April 8th. She was the perfect example of top notch customer service. She was friendly, full of helpful info, and even gave me a special treat because it was my birthday. Thank you for making a girl feel special!!
Disliked: The shower is quite small.

Superb

Good but not great.

Liked: The beds were so comfortable, the breakfast was good and the pool was clean and open. The hotel is positioned in a perfect spot, next to many restaurants and stores and right next door to a grocery store.
Disliked: Our room wasn't cleaned 100% more specifically the bathroom. The toilet was dirty, the cleaners they use made the bathroom smell horrible, a very strong chemical smell. The biggest offset is when I walked in to check in both staff were sitting on their phones, both looked up and both didn't acknowledge me until I reached the desk at which point I waited until one put their phone down and helped me.