Country Inn & Suites by Radisson Grand Rapids Airport MI Guest Reviews
Write a review
11.0 miles from Grand Rapids centre |
Write a review
John Mon, 11 March 2024
This place is for the...
Liked: The guy that was working the front desk when we arrived was very friendly and eager to accommodate us.
Disliked: We were on the third floor and they had metal gutters right out our window that apparently some birds had made a home out of. Around 5:00 a.m. every morning you could hear them rooting around inside the gutters which made it impossible for me to fall back asleep. The key cards kept getting deactivated even after we followed their rules and kept them away from any other credit cards, any other cards or any cell phones. We even left them on the desk after receiving them and the following morning they did not work. Second night we were there our smoke alarm/ carbon monoxide detector started telling us to evacuate the building while we were sleeping. When I entered the hallway, I did not hear any other smoke alarms going off, so I called down to the front desk to which they notified me that there was not a alarm going off that I should press the test button on the smoke alarm. However, the test button was covered and could not be pressed. There was a switch on the back that I was able to use to deactivate the device but once you placed it back in the holder it reactivated and started going off again. I was told that somebody would come the following day to change it. Nobody showed up. There were also small black curly hairs stuck to the wall in the bathroom. I'm bald and my daughters have long brown hair. For a room that had two queen beds, there should be more than one chair to sit in as well.
Ashley Fri, 8 March 2024
Bad
Maribubu Mon, 4 March 2024
Exceptional
Liked: Great workers
Disliked: I love everything
Macco Tue, 27 February 2024
Well worth my money and...
Liked: Man at the front desk was amazing! Couldn’t have asked for anyone better. Would definitely come again!
Disliked: It was all great
Scott Mon, 26 February 2024
Thank you.
Liked: Over all Stay.The Pool Was Good,But The Breakfast Could have a choice of Bacon or sausage added.
Nnado Sun, 11 February 2024
Good
Fran Sun, 4 February 2024
Good
Candace Thu, 1 February 2024
Exceptional
Liked: Staff
Disliked: rooms were dated. Curtain riped.
Cecilia Wed, 31 January 2024
With several pluses and a...
Liked: Late 50’s woman staying alone: Stayed for a week. Staff were nice, noted I had my big dog with me so suggested an end room, first floor, next to the side exit for walking etc. it was very convenient. Location super convenient to grocery store, restaurants, gas and other stores. The flooring was vinyl plank and I prefer that over carpet since it can be cleaned well. Everything was clean. Spent an hour one night in the lobby with my dog. Sat next to the fire and perused bookshelf of loaners. Presumably left by previous guests. Sadly I had read most but the atmosphere was pleasant and we enjoyed the fire. Never tried the breakfast or pool so can’t comment beyond the pool area looked nice and clean. Used the exercise room treadmill one night. Nice and was clean. Can’t comment on landscaping since it was covered in a foot of snow.
Disliked: ROOM: Mini refrigerator in room had a freezer space so frosted over the door wouldn’t shut completely so the fridge wasn’t as cold as I needed it to keep my yogurt, etc. BED: had the thinnest covers I have ever seen. Literally had thicker comforters in the tropics. Also, the bed frame or box springs were so cheap, they squeaked every time I sat or slept. It was like an old stereotype you see in cheesy movies. Had to laugh but also annoying. BATHROOM: Clean with large stand up shower. Needed something more than the tiny space for soap to put shampoo, conditioner and a place to hang washcloth during shower. Towels were thin and so rough I decided I didn’t need to use my loofah. However they were clean. OTHER: The vending machines need to move into the 21st century. They only take coins or cash. Even though I am grandma age, I don’t know anyone who still walks around with cash regularly. Was told I could get out in 15 degree temps (with a negative “feels like”) at 10 PM to drive to an ATM a few blocks away. Note: this is not the staff’s fault but management needs to update FINALLY: would have given higher points but a couple of nights before leaving, after midnight, several guests were yelling and running around in the hallway. I kept waiting on someone to tell them to stop. Then one girl was literally screaming and whimpering. I stuck my head outside my door and saw one girl (late teen?) sitting on floor, backed up to vending machines with another girl standing with phone ( talking/recording). I asked if someone needed help and was told by both “No”. Closed door but hysteria continued. After another few minutes I called front desk and asked them to do something about the noise. Was told “just about to handle that”.
Niyyah Tue, 30 January 2024
Good
Liked: Pool Locationmicrowave viewdouble mirror
Disliked: No cleaning on weekendsRushed out of breakfast @1020 when over 1030