Comfort Inn & Suites Airport, San Antonio

Character building

Disliked: (1)The hotel was in the process of being renovated and rebranded so it was a mess. We should have been warned beforehand so we could choose another hotel before we booked and paid in full the non refundable tariff.(2)I booked and paid for a room with two beds. There were no such rooms available. In the one available here was only one bed , no pillows, and construction mess in the bathroom. We had to "top and tail"(3)The computer system was down so check in was slow even at 1230am and the poor receptionist was run ragged

It didn’t meet my expectations

Liked: Location
Disliked: Too crowed, it was in construction, breakfast was not good. Front desk service too slow

It was nah

Liked: It was good, just good.
Disliked: We couldn’t find it, because in the building was another hotel name, and we didn’t know, when we asked the receptionist seemed to be mad.The breakfast was poorly, they offered just bagels

Not satisfied at all

Liked: People were friendly
Disliked: No daily service cleaning roomFood was so poor Price was extremely expensive

Exceptional

Pleasant

Liked: .
Disliked: .

Good

Passable

Liked: They call me that had maintenance issues and rebooked me with another hotel

It was not worth 130...

Liked: The staff was helpful.
Disliked: Construction going on, really rushed, a lot of stuff not working

My stay was below average.

Disliked: I arrived and both beds were dirty, one full of hair under the sheets and the other one full of bread crumbs and what looked like a booger. The manager’s response was, “we’re sorry it’s spring break” as if that was an excuse. It took me SEVENTEEN swipes using my card just to get in the door. Manager reset the card for me and it still didn’t work. There was two women I wish I got their names the whole stay that were friendly walking in and out. Everyone else acted as if they saw a ghost or something cause the look and lack of interest when I needed something was beyond me. The beds were comfortable. Couldn’t swim because the pool was filthy. They were undergoing construction on the first floor which was fine the workers were courteous . Hotel has potential but this stay for us was ridiculous.