Quality Inn & Suites Ann Arbor Hwy 23, Ann Arbor

I would never stay here...

Liked: the location was close to highway
Disliked: it was dirty and many broken things. Curtains were broken, main door to room didn’t close unless pushed shut, closet door was broken, bathroom door didn’t shut. pretty sure there was a blood stain on curtain. Hallways smelled like weed and there was garbage in hallway

Exceptional

Pleasant

Liked: convenient location to the hospital for my moms doctor appointment.
Disliked: the tv never worked, said there was no signal.

Very good

Oh, hell no!

Liked: The price was decent. However, all in all, it wasn't really worth the price. It's very obvious the manager isn't there for the guests.
Disliked: No coffee pot in the room. No hot breakfast even though it said one was provided. The front desk clerk only seemed to work the afternoon check-in time, and 1 wore a doo-rag on his head! We stayed for 4 nights only because there would be no refund. My husband slipped & fell in the entryway as it had snowed & there was no rug in place. One evening, my husband & his nephew were chatting in the lobby where there were couches and chairs and the TV was on. The desk clerk told them that they could not sit there. My husband told him that we had a room. The desk clerk said that it didn't matter. The manager didn't allow anyone to hang out there. Definitely don't stay here!

Bad

Liked: the bed was comfortable
Disliked: door wouldn’t shut without pushing it shut the bathroom door had no lock and wouldn’t shut the staff is rude had to wait over an hour to check out

Exceptional

Bad

Unacceptable

Liked: Location was good. Easy access to highway
Disliked: Property wasn't clean. Obviously understaffed. Couldn't find an employee when we were leaving to tell.them.about the bugs in the room.

I would stay elsewhere if...

Liked: The location for what we needed was very good. Plenty of food, shopping choices in the area.
Disliked: The hotel is run down and needs basic maintenance. The shower curtain was too short so water went everywhere. The floor was soaked when finished. The wall/ceiling was falling apart in the bathroom. I would think due to moisture. Bathroom door was broken and appeared to have been kicked in.The entry door did not shut properly and had to be slammed and lifted in order to completely close. No housekeeping, which was not communicated, not a big deal but when we asked for new towels we were given 1!!Breakfast buffet, and I use this sparingly was one of the worst I have seen. The only options while I was there for 2 nights was old fruit and cereal. We ended up going elsewhere to grab a quick bite.